Anchal Tomar Email and Phone Number

Coordinated with Level 1 technical support specialists to take over calls outside their level of support.Hands-on skills on SQL and Unix, including Mulesoft and Any point platform.Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length.Escalated support desk tickets to Level 2 in the most crucial circumstances and after considerable time had been spent on a single ticket.On boarded and trained all incoming junior tech support specialists