Anchal Tripathi Email and Phone Number

•Evaluate/Analyze and identify training needs to meet overall Org objectives•Designing and developing the training modules on various behavioural topics as well process related topics as per the requirement•Developing Processes Maps / Standard Operating Procedures / policies related to various functions in the Org•Reviewing the Processes / SOPs and updating the same•Review existing New Hire Induction Manual frequently and measure effectiveness•Planning and assessment of training programs. Responsible for an assessment of employee training requests and implementation•Organizing Behavioural trainings / soft skills trainings based on the TNA done•Monitoring trainings and refreshers, providing feedback to employees and their process heads•Drive design, development and delivery of all ongoing, new-hire, re-training, and other programs and allocating resources required for the same•Research and experiment of new processes/systems to improve training function•Training Feedback Analysis for continuous improvement.•Develop and deliver training on areas recommended by the HOD/Team-Heads•To participate in all relevant business meetings/calls and take the learnings forward in training module development•Client Engagement: Managing End to End Client Engagement cycle.

•Conduct Training Need Analysis, plan the process trainings and execute the same and share the feedback with the managers •Conducting knowledge assessment tests and gauge exercise on accuracy standards•Executed Fast Track Training Plan to get the new hires on board quickly in high volume season•Developed proper action plans/ modules based on the deep dive analysis. Conduct the necessary training sessions whenever required in order to bring the agents up to the learning curve•Deep dive analysis on Defects CTQ Field called "Notes Error" and was successful in getting 9 error fields removed which gave a benefit of 34% hike in process Accuracy (LEAN Project)•As a trainer led the “New work type” transition team. Did analysis on 6 work types and was successful in getting 2 work types transitioned here. This exercise was replicated in other processes as well•Played a pivotal role in transition of SPIA (Single Premium Immediate Annuity)•Been a part of three different Remote Transitions as Trainer, made SOPs and End to End Process Maps•Initiated / Maintaining Query Tracker, Update Tracker and Escalation Tracker for all the teams•Assuring that the standard of quality output expected by the customers is met by taking refreshers and up-skilling session for team•Analyzing the process thoroughly to identify bottlenecks and improve quality by filing new ideas of improvement