Anchal Khandelwal Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

As a Technical Support Specialist, I acted as the primary escalation point for complex technical issues, developing streamlined protocols that reduced response times by 40% and leveraging data analytics to inform solutions and optimize performance. I collaborated cross-functionally to integrate customer feedback into product enhancements while serving as a liaison between customers and technical teams during critical escalations in a fast-paced, dynamic environment.Roles and… Show more As a Technical Support Specialist, I acted as the primary escalation point for complex technical issues, developing streamlined protocols that reduced response times by 40% and leveraging data analytics to inform solutions and optimize performance. I collaborated cross-functionally to integrate customer feedback into product enhancements while serving as a liaison between customers and technical teams during critical escalations in a fast-paced, dynamic environment.Roles and Responsibilities:1.Acted as the primary escalation point for complex technical issues, ensuring timely resolutions and enhanced customer satisfaction. Agile methodology experience using tools like JIRA and Confluence.2.Developed an escalation protocol that streamlined urgent requests, reducing response times by 40%. 3.Collaborated cross-functionally with product management and development teams to address escalated issues, integrating customer feedback into product enhancements. Participated in cross-departmental meetings to resolve cases effectively.4.Leveraged data analytics to identify trends in escalated issues, providing insights that informed product development and reduced recurring problems by 25% and optimize performance.5.Served as a liaison between customers and technical teams during critical escalations, ensuring clear communication. Implemented feedback loops for real-time adjustments to support strategies. Worked in a fast-paced, dynamic environment with changing priorities to deliver innovative solutions. Show less

Gurgaon, India

As an System Engineer with Technical Support in TCS, I play a pivotal role in providing dedicated assistance to all the customers within the TCS project.Roles and Responsibilities: 1. Promoted to System Lead for two applications, where I analyzed peak usage hours and common issues, leading to the proposal of a new resource allocation scheduling system. Introduced a ticketing system to prioritize urgent issues, increasing overall productivity by utilizing software to organize, track… Show more As an System Engineer with Technical Support in TCS, I play a pivotal role in providing dedicated assistance to all the customers within the TCS project.Roles and Responsibilities: 1. Promoted to System Lead for two applications, where I analyzed peak usage hours and common issues, leading to the proposal of a new resource allocation scheduling system. Introduced a ticketing system to prioritize urgent issues, increasing overall productivity by utilizing software to organize, track bug patches, and manage feature requests effectively.2. Managed the complete product lifecycle from ideation to launch, prioritizing features based on business impact.3. Developed and implemented a systematic troubleshooting process that involved gathering detailed customer information, analyzing error logs, and collaborating with cross-functional teams to identify root causes. Automated manual processes through scripting, resulting in increased efficiency.4. Created a comprehensive knowledge base for common issues and solutions, empowering team members and improving response times for customer inquiries. Show less

Gurugram, Haryana, India

As an IT professional specializing in Technical Support, I play a pivotal role in providing assistance to clients all across globe. Roles and Responsibilities:- 1. Responsible for identifying and resolving issues, conducting thorough root cause analyses, and troubleshooting historical trends. 2. Utilizing sophisticated tools such as ServiceNow (SNOW). My expertise centers on the intricacies of robust data review and analysis, enabling me to proactively discern solutions and guide… Show more As an IT professional specializing in Technical Support, I play a pivotal role in providing assistance to clients all across globe. Roles and Responsibilities:- 1. Responsible for identifying and resolving issues, conducting thorough root cause analyses, and troubleshooting historical trends. 2. Utilizing sophisticated tools such as ServiceNow (SNOW). My expertise centers on the intricacies of robust data review and analysis, enabling me to proactively discern solutions and guide the team through complex scenarios with finesse.3. As a Support Specialist in TCS, My specialization lies in supporting clients, ensuring an optimal user experience and resolving technical queries with precision and efficiency.4.Contributed to resource planning, provided training and actively participated in management tasks. Show less

Jaipur Area, India

During my internship at RRVPNL (Rajasthan Rajya Vidyut Prasaran Nigam Limited), I gained invaluable hands-on experience in the energy sector. My role involved assisting in various projects related to power transmission and distribution, where I was able to apply my theoretical knowledge in a practical environment.I participated in team meetings, contributing ideas and insights on improving operational efficiency. Additionally, I was involved in data analysis tasks, which enhanced my… Show more During my internship at RRVPNL (Rajasthan Rajya Vidyut Prasaran Nigam Limited), I gained invaluable hands-on experience in the energy sector. My role involved assisting in various projects related to power transmission and distribution, where I was able to apply my theoretical knowledge in a practical environment.I participated in team meetings, contributing ideas and insights on improving operational efficiency. Additionally, I was involved in data analysis tasks, which enhanced my analytical skills and understanding of the technical aspects of power systems. This experience not only deepened my technical expertise but also improved my teamwork and communication skills, as I collaborated with professionals across different departments. Show less

Master Of Business Administration - Mba, Business Analytics

Executive MBA in Business Analytics

Bachelor Of Technology - Btech, Electrical, Electronics And Communications Engineering, 79% (Honours)

Pcm 86%