Program Manager
CurrentGather project requirements and manage production aspects on behalf of the client from Germany, Austria and Switzerland (DACH region). Executing projects efficiently within specified timelines in accordance with the procedures described in business processes that resulted in 60% increase in client satisfaction. Input all project specifications into an internal procurement system (ERP) and maintain key data points in the system, including customer quotes, purchase orders, status updates, delivery timelines and invoices. Liaison between internal and external stakeholders, agencies, and suppliers to provide high-quality customer service and on-time service delivery within stipulated budget. Build relationships and communication channels with service vendors and clients to ensure smooth workflow and handoffs.Provide consultation to the client to improvise marketing goals on assigned projects. Ensure goal tracking and accomplishment of SLAs and KPIs is consistent with company standards and contractual requirements .Onboarded and trained new team members on customer service protocols. Evaluates performance and makes recommendations for personnel actions. Motivates the team to achieve high efficiency. Increased the team size by 88%.Strategically partnered with cross-border teams to estimate sales forecast and debt reporting to senior management.
