•Lead recruitment for skilled and unskilled roles across diverse industries:manufacturing, hospitality,retail, and administration.•Employ traditional and innovative sourcing methods: job boards, social media,networking events, and referrals.•Conduct comprehensive candidate screenings, interviews, and assessments toevaluate qualifications, skills, and fit.•Oversee the entire recruitment process: from initial outreach to offer negotiationand onboarding.•Keep updated on industry trends and best practices in talent acquisition,refiningstrategies to attract and retain top talent.

* Accurately process financial transactions like accounts payable, accounts receivable, and payroll.* Maintaining up-to-date and accurate financial records.* Ensuring compliance with laws, regulations, and company policies.* Supporting financial analysis through reporting and budgeting.

• Collaborated effectively with staff to complete all scheduled tasks. • Monitored staff performance, continually seeking ways to improve team delivery for optimised financial success. • Cut labour and product costs by creatively addressing inefficiencies.• Resolve customer complaints or issues• Enforce sanitation standards and adhere to health and safety regulations.

• Provide assistance to couriers regarding pickup and delivery of packages, troubleshooting of Bolt's courier app, and resolving issues that may arise during deliveries.• Communicate with couriers over the phone, via email or messaging apps to provide support.• Offer guidance and advice to couriers on how to optimize their routes, increase their earnings, and improve their customer service.• Ensure that couriers comply with Bolt's standards and policies regarding safe driving, delivery protocols, and customer service.• Provide feedback to Bolt's management team on the performance of couriers and suggest improvements to the courier app and operational processes.

• Assisted Head Chef with stock rotation and correct storage procedures. • Adhered to strict food hygiene requirements. • Resolve customer complaints or issues• Ensured portion control, inventory, preparation and storage methods to avoid food wastage.• Assist in hiring and training new employees

• Address customer inquiries via email and phone to resolve issues including incorrect orders, delivery problems, payment discrepancies, warranty claims, product exchanges, and refunds.• Collaborate with team members by supporting their work and actively participating as a vocal and engaged team member, while confidently providing solutions and resolving issues.• Provide top-notch customer service by offering advice professionally and efficiently.• Utilize interpersonal and communication skills to engage with customers, provide tailored recommendations, and deliver exceptional customer service.

• Maintained organised filing system documenting business operations. • Generated and distributed invoices to obtain fee payments. • Answered inbound telephone calls promptly, directing clients, vendors and general queries to relevant teams. • Organised travel arrangements on behalf of colleagues, including booking hotels, transport and restaurants. • Scheduled appointments and meetings for staff members.