-Providing assistance to the clients in finding the best solutions for their queries and the services that best fits their unique identity, and produce high-quality content that meets their objectives-Regular tracking of HR Queries from employees and closing the same within SLAs-Providing support to client through call, email, ticket and chat portal-Handling End to End activities of the employees from Hiring till Separation-Working with the Talent Acquisition team for Candidate Screening, Interview scheduling, Providing feedback, and hiring the employees in SuccessFactors-Responsible for handling all the HR Queries as a Single Point of Contact for all the stakeholders-Hands on SuccessFactors Reporting, providing reports to clients as per the requirements, Creating report designs, Scheduling on SuccessFactorsWorking on SuccessFactors Mass data update i.e. New hire creations, Personal Information changes, Job Information changes, Position management, Compensation changes etc.-Managing Job Codes, Position Codes along with Org charts and Position Org charts-Handling queries related to SuccessFactors Data Management, Compensation Management, Learning Management System, Separation Management, Performance Management, Payroll Tier 1 inquires, SuccessFactors Reporting, Leave of Absence management, One Time Payments etc.-Preparing Monthly Case Metrics for clients showing the case statistics including Wins, Challenges, Milestones etc.-Providing assistance in HR Data management activity such as Transfer, Promotion, Demotion, Organization changes, Personal Data changes, Location change etc.-Handling the Compensation changes activity such as One-time Payment, Bonuses, Retro Payment, Salary updates, Target Pay changes etc.-Perform and document root-cause analysis to resolve escalated issues and implement appropriate action plans.

-Preliminary round-Scheduling of Interviews-Maintaining Different Trackers-Generating Different Letters-Joining Formalities-Exit Interview-On-boarding-CSR-Employee Engagement