Ankur Sen Email & Phone Number

Toronto, ON, CA

United Kingdom (Solihull), Sweden (Göteborg), Germany (Berlin), Ireland (Galway)

• Lead a team of helpdesk support analysts and manage overall helpdesk operations for the EU division consisting of 400+ remote employees.
• Promote ITIL fundamentals within the activities of the IT team and also the wider business, embrace process improvement and industry best practice.
• Identified skill gaps, and took responsibility for Technicians in the IT Operations team, mentoring and managing them through how to provide an excellent service and support colleagues where appropriate.
• Analyzed and forecasted financial budgets to ensure 100% of technical projects were delivered on-time and on-budget.
• Actively locate new and Liaise with external IT Vendors across EU and Middle East. Build and maintain vendor relationships and manage the purchase of hardware/ software.
• Anticipating future growth against capacity to ensure consistency in service delivery

Toronto, Canada Area

• Sole in-house IT contact for the office location for 300+ users.
• Resolve technical requirements or issues for multiple functions: Team Leaders, Managers, Directors, COO and CEO.
• Purchasing, reassigning, RMA of defective equipments, depreciating IT Assets based on set Asset Cycle refresh for 1000 employees.
• Configuring, maintaining and managing inventory of 800+ handheld devices used for internal, vendor and sales testing.
• Designed POC, Created and Managed Company Live streaming platform and Infrastructure for town-halls and scaled it to support 20k+ Viewers. Saved the company $40K by implementing open source broadcasting software and.
• Setup 20+ customer booths, 13 Breakout rooms, 400+ Laptops, Display TVs, Kiosks, registration booth keynote setup of Annual User Conferences.

Toronto, Ontario, Canada

• 2nd Level IT support for over 700 employees in-house Corporate Office and International Sales Offices in UK, USA and Middle East.
• Maintain PCI Compliance Data Security Standard in Hotel Reservation Systems
• Asset Management and Cycle Update/Refresh.
• Enhanced new user experience by providing equipment training.
• Administering Active Directory, DNS and DHCP
• Update Testing and patching.

14 Carlton St, Toronto, ON, Canada

• 2nd Level help desk ticketing, security, Policy Adherence for 2000 Employees.
• Configuring Cisco VOIP phones, Call manager and BlackBerry Mobiles.
• Print and File Services, Maintenance and Troubleshooting.
• Hardware Commissioning and decommissioning.
• Active Directory Management.
• Disaster management and RMA’s.