Ancil Castillo Email & Phone Number

Greenville, South Carolina, United States

Middletown, Ny

• Accelerate the growth and improvement of the IT infrastructure systems via data-driven system analysis and benchmarking to identify and recommend deployable process improvement initiatives in alignment with the company’s vision and long-term objectives. • Build, command, and mobilize a high-performing IT team, providing strategic direction and mentorship to augment team productivity.• Liaise with cross-functional leadership teams on implementing new software programs, hardware, and computer technologies.• Expertly employ agile development methodologies and top-notch technological advancements to improve software products. • Maintain full accountability on critical IT financial management, including purchasing, budgeting, and budget review.• Manage IT spending, leveraging best practices for IT cost optimization via business case justifications and cost/benefit analysis.• Facilitate continuous improvement of existing IT architecture and applications with lead developers and their managers.• Bolster IT security and risk management capabilities via strategic creation and administration of IT policies, learning tools, and guides.• Control overall software architecture and implementation cycle while supporting network, server, and communications infrastructure.• Enforce strict regulatory compliance to all governing bodies while transforming departmental manuals and learning resources.• Champion leadership qualities and deploy an open-door policy, building a culture of collaborative communication within the IT teams.

New York, United States

• Drove software hotfix process, including maintaining existing code for in-house backend transaction processors and applications. • Demonstrated proficiency in SQL query or statement writing, including the systematic implementation of SQL server into .Net code. • Generated SSIS Packages based on the new and existing workflow processes for data integration and transformation.• Steered the development of Windows Forms and its deployment into existing applications with enhanced security.• Forged strong working relationships with new vendors to set up SFTP connections for secured file transfers between remote systems.• Played a vital role in creating automation applications for website testing and web scrapers to access structured web data.• Set up new Vendor file transfer processes for FTP and Batch transfers while constructing and streamlining data sharing processes.

New York, New York

• Delivered white glove IT service for 40+ executives and their assistants, providing technical support and serving as an information resource for Windows XP, Windows 7, Mac OS, Microsoft Office, Outlook, Blackberry, and Active Directory domain accounts.• Oversaw an active directory domain for the administration of the end user accounts, including password resets and unlocks.• Directed SCCM installation and configuration to deploy software updates and security patches across the organization’s network.• Prioritized enhanced end-user experience and boosted IT service satisfaction with prompt conflict resolution and analytical thinking.• Tracked, resolved, and documented end user-reported issues, incidents, and service requests in the ticketing system. • Exemplified troubleshooting skills to resolve issues with hardware, network/internet connectivity, e-mail, and software applications.• Transformed Service Desk operations by assisting in building workflow processes and creating and revamping SOPs and best practices.• Analyzed customer and service level requirements to effectively coordinate and triage multiple incoming priorities.

Middletown Ny

Managed TWC fiber to coaxial network and assisted customers Via phones with internet connectivity, phone connectivity and general Mac and Windows problems.