Ancil Castillo Email & Phone Number

Greenville, South Carolina, United States

Middletown, NY

• Accelerate the growth and improvement of the IT infrastructure systems via data-driven system analysis and benchmarking to identify and recommend deployable process improvement initiatives in alignment with the.
• Build, command, and mobilize a high-performing IT team, providing strategic direction and mentorship to augment team productivity.
• Liaise with cross-functional leadership teams on implementing new software programs, hardware, and computer technologies.
• Expertly employ agile development methodologies and top-notch technological advancements to improve software products.
• Maintain full accountability on critical IT financial management, including purchasing, budgeting, and budget review.
• Manage IT spending, leveraging best practices for IT cost optimization via business case justifications and cost/benefit analysis.

New York, United States

• Drove software hotfix process, including maintaining existing code for in-house backend transaction processors and applications.
• Demonstrated proficiency in SQL query or statement writing, including the systematic implementation of SQL server into.Net code.
• Generated SSIS Packages based on the new and existing workflow processes for data integration and transformation.
• Steered the development of Windows Forms and its deployment into existing applications with enhanced security.
• Forged strong working relationships with new vendors to set up SFTP connections for secured file transfers between remote systems.
• Played a vital role in creating automation applications for website testing and web scrapers to access structured web data.

New York, New York

• Delivered white glove IT service for 40+ executives and their assistants, providing technical support and serving as an information resource for Windows XP, Windows 7, Mac OS, Microsoft Office, Outlook, Blackberry, and.
• Oversaw an active directory domain for the administration of the end user accounts, including password resets and unlocks.
• Directed SCCM installation and configuration to deploy software updates and security patches across the organization’s network.
• Prioritized enhanced end-user experience and boosted IT service satisfaction with prompt conflict resolution and analytical thinking.
• Tracked, resolved, and documented end user-reported issues, incidents, and service requests in the ticketing system.
• Exemplified troubleshooting skills to resolve issues with hardware, network/internet connectivity, e-mail, and software applications.

Middletown Ny

Managed TWC fiber to coaxial network and assisted customers Via phones with internet connectivity, phone connectivity and general Mac and Windows problems.