Programmed, commissioned and maintained numerous complex clients systems such as Deutsche Bank (including a project which was an AV Industry Award Finalist for “Best Commercial AV Project under $500k”), KPMG, Department of Finance and HNE Simulation CentreFirst point of contact for all projects in NSW, providing customer support on a range of issues from troubleshooting hardware and debugging software to the clients understanding of their system. Provided 24/7 support via email, phone or service callsBuilt a rapport with both end clients and consultants, to ensure the clients expectations were understood and met, which involved scope redefinition, additional sales and system redesign Responsible for training clients with hands on walk throughs and custom created user guides

Commissioned a multimillion dollar residential project. I assured all subsystems (Lighting, Security, Aircon) and components of the control system were installed/cabled, tested, operated, and maintained according to the Navigate AV Standard and to the approval of the final client. This was an 86 unit residential project where I was responsible for configuring all of Pro AVs components/equipment to integrate into an IP Network within each apartment. This involved setting the IP addresses of various electronic/communication equipment, manipulating integrated controller code, troubleshooting any problematic hardware (WAPs, Wireless TouchPanels, Switches, etc...) and completing training and documentation to finally commission of the IBS AV system. I was also responsible for keeping track of all AMX products, working closely with AMX tech support teams in dealing with defect equipment, ordering replacement parts, upgrading all firmware and batteries. I am very comfortable with wiring of racks and manipulating cables (CAT5/6A, Coaxial etc)

This dynamic job role has allowed me to; sustain and improve the process performance on various machine types (upgrading software and machine layouts), develop a good understanding for troubleshooting (both hardware and software); and gain confidence in dealing with numerous vendors. During this time I’ve managed a team of 15 technicians; I have both led and taken part in numerous simultaneous high capital long term projects and feel comfort in taking on any new challenges.

• Wrote a Graphical Display for a vehicle warning system using MFC / C and C++ to be used as a template for a Sat-Nav for the Mercedes E-Class• Analysed real-time traffic databases and wrote software in C++ / C to allow the raw data to be implemented in mathematical traffic models• Investigated the state-of-the-art WLAN communication for vehicles, navigation systems of competitors and real time traffic information in USA• Proof read numerous technical documentation before publication