Ancy Ann Sam Email & Phone Number

Dubai, Uae

Monitored social media channels for mentions, comments, and discussions related to the brand.Responded to comments, messages, and inquiries in a timely and professional manner.Fostered a positive and supportive community atmosphere.Managed online discussions and responded to genuine user comments, concerns, and questions.Developed and curated content that resonates with the target audience.Implemented strategies to increase audience engagement and… Show more Monitored social media channels for mentions, comments, and discussions related to the brand.Responded to comments, messages, and inquiries in a timely and professional manner.Fostered a positive and supportive community atmosphere.Managed online discussions and responded to genuine user comments, concerns, and questions.Developed and curated content that resonates with the target audience.Implemented strategies to increase audience engagement and participation.Encouraged discussions, polls, and other interactive content to stimulate community involvement.Handled and resolved conflicts or negative comments diplomatically.Moderated user-generated content to ensure it aligns with the brand's guidelines and values.Provided insights and recommendations based on data to optimize community engagement.Worked closely with other departments, such as marketing, customer support, and product teams, to align community efforts with overall business objectives.Stayed up-to-date with social media trends, platform updates, and industry news.Acted as a liaison between the community and the brand, collecting feedback and insights.Shared valuable feedback with internal teams to improve products or services.Be prepared to handle crises or negative situations on social media professionally and efficiently. Show less

Dubai, Uae

Managed incoming calls from customers and addressed inquiries promptly.Developed and maintained strong customer relationships to ensure customer satisfaction.Conducted market research to analyze competitors' pricing strategies and product offerings.Analyzed customer feedback to identify areas of improvement in products or services offered by the company.Provided exceptional customer service by responding quickly to customer needs and requests.Negotiated contracts with… Show more Managed incoming calls from customers and addressed inquiries promptly.Developed and maintained strong customer relationships to ensure customer satisfaction.Conducted market research to analyze competitors' pricing strategies and product offerings.Analyzed customer feedback to identify areas of improvement in products or services offered by the company.Provided exceptional customer service by responding quickly to customer needs and requests.Negotiated contracts with vendors to secure discounts on products or services required for operations.Performed detailed analysis of existing accounts to identify cross-selling opportunities.Identified new business opportunities through cold-calling potential clients.Generated sales reports weekly for management review.Collaborated with team members to develop creative solutions for complex problems encountered during the sales process.Developed positive and collaborative relationships with peers, customers, and company managers.Prepared sales quotations, local purchase orders(LPOs), and Sales Invoices.Built and maintained a customer database and contact lists.Coded and input customer orders, pricing information, and additional data into the computer system.Collaborated with other departments to coordinate resources needed by sales team. Show less

Dubai, United Arab Emirates

Managing all the sales related ac vites of the company.Handling a high volume of customer enquiries whilst providing a high quality of service to each caller. Wri ng up accurate and gramma cally correct sales correspondence.Tracking sales orders to ensure that they are scheduled and sent on me.Effec vely communica ng with customers in a professional and friendly manner.Ordering and ensuring the delivery of goods to customers.Suppor ng the field sales team.Carrying out… Show more Managing all the sales related ac vites of the company.Handling a high volume of customer enquiries whilst providing a high quality of service to each caller. Wri ng up accurate and gramma cally correct sales correspondence.Tracking sales orders to ensure that they are scheduled and sent on me.Effec vely communica ng with customers in a professional and friendly manner.Ordering and ensuring the delivery of goods to customers.Suppor ng the field sales team.Carrying out administra ve tasks such as data input, processing informa on, comple ng paperwork and filing documents.Contac ng poten al customers to arrange appointments.Speaking with customers with clear and professional language.Resolving any sales related issues with customers. Comple ng the administra ve needs of the Sales Department.Making follow-up calls to confirm order or delivery dates.Responding to saless queries via phone, e-mail and in wri ng. Show less

Master'S Degree, Social Work

Bachelor'S Degree, English Language And Literature, General