Ancy Raj Email and Phone Number

• Manage complex calendar and scheduling requirements at an efficiency which isn’t hindered by frequently changing plans and priorities• File and track extensive expense reports• Schedule both frugal and efficient travel schedules. Create detailed itineraries across multiple continents and time zones• Organize, prioritize and appropriately handle time-sensitive, confidential information and ensure action required is addressed in a timely manner• Have a high level of integrity and discretion in handling confidential information and dealing with professionals inside and outside the company• Plan for corporate events and negotiate with service providers for best quotes • Conduct research and prepare presentations or reports as assigned• Monitor and ensure execution of tasks through cross functional coordination and liaising with , Administration, Business Development and other departments• Preparing weekly /monthly reports on project status, data trends and execution status of aligned action items and tasks to Vice-President and project team members

• Attending and recording customer enquiry• Relay the customer enquiry to marketing department• Follow-up with the marketing department on customer enquiry• Following all documented processes and procedures• Follow-up with Service department on the service request• Determining priority of requests• Analysis of issues and problem solving• Escalating issues to Manager where necessary• Liaise with Marketing Dept. and ensure that issues are solved and service provided on time• Recording customer service request• Take responsibility for issues faced and ensuring resolution• Create Daily, Monthly and yearly report• Create issue based reports• Carrying out other tasks as required• Monitoring various department complaints • International patient grievance • Supervision of the staffs • Maintain knowledge about the special programs and events in the hospital in order to organise and respond to guest • Event Organiser