Ancy Jose Email & Phone Number

Abu Dhabi Emirate, United Arab Emirates

. Perform a wide range of airport services (e.g. guest/baggage handling, check-in and boarding operations, tickets and boarding passes screening) to ensure high-quality services are delivered to all guests in compliance with safety, quality and operational objectives. Collaborate with handling agents by supporting in executing handling operations to ensure timely and high-quality delivery of services to guests. Support customers with connecting flights to ensure complete and timely information are provided . Liaise with Cabin crew to ensure boarding operations are executed on time and according to safety procedures. Execute initial security screens to ensure access to the airport is properly monitored. Receive, process, and respond to daily enquiries on a wide range of services by providing timely and high-quality support to internal/external customers to meet their requirement. Receive and analyse complaints to ensure they are solved or addressed in the most effective manner.Support customers on a wide range of generic services following established policies and procedures to ensure customer needs are met in the most effective manner. Coordinate and escalate complex or specialized enquiries to responsible teams to ensure ad hoc support is provided.Proactively perform a wide range of assigned and emerging activities to ensure compliance with the established standards and procedures and a high level of customer service

United Arab Emirates

• Assists in the development of Company’s Customer Services & Call Center policy and procedures in line with industry best practices and Company’s scope of works for all Customer Services/ Call Center activities.• Participates in establishing Company processes for recording of customer payment options, complaints resolution, metering, billing, credit & collection and all billing systems related topics.• Interacts with other Company divisions to establish customer service procedures and project data links.• Carries out the duties in accordance with specifications and Company policies and regulations.• Set up all Customers’ accounts (entering customer and account data from source documents within stated time limits).• Prepare and periodically present a management dashboard for review of customer complaint status• Build sustainable relationship with the customers through interactive communication (tel., email,etc)• Provide accurate, valid , complete information, deals and promotions• Handle customer complaints and provide appropriate solutions with time frame limits SLAs with support from concerned department.

Akkulam Thiruvananthapuram

1.Assisted management team and provided administrative support.2.Organized, compiled, updated company personnel records and documentation.3.Ensured proper job postings, applications, interview process and proper maintenance of records.4.Coordinated and conducted applicant reference checks and background checks.5.Ensured all paperwork received is scanned and stored on the employee's paper file.6.Entered, maintained and certifies as appropriate administrative data and records for time and attendance, travel, visitors’ registrations etc. in electronic information systems. 7.Maintained files of rules, regulations, administrative instructions and other related documentation.8.Performed other related administrative duties as required.

Thiruvananthapuram Area, India

1.Identified and assessed customers’ needs to achieve satisfaction.2.Maximized sales revenues through up-selling,cross selling through marketing programs.3.Achieved and exceeds goals including performance goals, budget goals, team goals, etc4.Maintained a high morale and productivity as well as good communication within the Front Office as well as between other departments.5.Ensured property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs)

Master Of Business Administration - Mba, Human Resources Management/Personnel Administration, General, 7.85

Bachelor Of Business Administration - Bba, Business Administration And Management, General, First Class