The SaaS Provisioning Center of Excellence is the single point of contact for any issues related to provisioning of Oracle SaaS services. The Provisioning Operations team, takes complete ownership of provisioning for all Oracle SaaS offerings.• Receive provisioning requests, validate their content and coordinate the provisioning of Oracle's Cloud Services.• Follow the progression of provisioning orders and send appropriate notifications until the process is complete.• Partner with business counterpart to drive swift resolution of provisioning issues among all technical teams supporting the Cloud Framework.• Build and enhance automated end-to-end monitoring/smart alerting to reduce the provisioning cycle time. Build smart tools to reduce operation efforts.• Work with SaaS Product strategy teams, Development release teams and all the Oracle Cloud Framework solution teams to improve the provisioning experience across all SaaS products• Drive standard root cause analysis and defect/enhancement tracking across all technical teams and compliance tracking, influence new features in the Cloud Framework releases.• Feedback to Quality Assurance to reduce release defects and regressions.

• Incident/Request: Perform ticket analysis from a database and web perspective, service interruption analysis, triaging of issues, join bridge lines and troubleshooting production issues. Perform queue management for assigning tickets within the team and follow up with relevant teams for timely resolution while keeping track of SLAs.• Collaboration - Patching/Release Activities: Assists in post-implementation and continuous-improvement efforts to enhance performance and improve future outcomes. Perform functional and performance testing of application post release or patching. • Operation Efficiency – Automation/Process Improvement: Review operational procedures/methods and recommend changes for improvement with an emphasis on automation and efficiency in Business Operations. • Documentation/Monitoring: Create and maintain documentation and knowledge base on the platform, such as platform details, run-book, escalation procedures and assist in documenting operational best practices for future development and troubleshooting. Assist in monitoring system and operational controls identifying areas of risk and suggesting possible improvements. • PCI/SOC 2 Lead: Leading the efforts related to Vulnerability Management and Schellman Audit. Creates reports with the scan results, identifies and assesses vulnerabilities in software systems, information systems, applications software and every Production and Non-Prod server. Tracks vulnerabilities and collaborates with different internal teams to ensure closure of vulnerabilities on a monthly basis for PCI Compliance. • Other Roles – Batch Processing/Reporting/Training/SME/Oncall: Supports the daily Batch processing (L1 Support). Works on COGNOS 10 to run reports, troubleshoot issues etc. Coordinates and conducts training resulting from improved processes. Serve as subject matter expert for customers in application functionality and facilitate customer issue resolution. Provide after hours on-call production support.