Anderson Andrade Email and Phone Number
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• Software Deployment and Maintenance - Deploy, maintain, configure and troubleshoot servers, computer workstations, laptops, printers, network devices, mobile devices, phones and telecommunications equipment, remote and face-to-face support for users and contributors.• Network Infrastructure - structured cabling, standards, switching and routing with knowledge of Cisco equipment management.• Call Centre Software Management - configuring DDR lines, VOIP and mobile interface with Alcatel Omni PCX.• Windows Support - Install, configure and manage Windows 2003/2008/2012, administrate Active Directory, accounts, mailboxes, distribution groups, security groups and server troubleshooting, also, experience in support MS Office tools including Outlook.• Service Request and Incident Management - Carry out service requests and incidents, diagnose and resolve problems associated with application software and operating systems, determine the source of problems, classify their level, priority and nature.• Inventory Maintenance – Install software, licensing, contract for services, create policies and procedures for upgrades, standards, best practices configurations, workflows, settings and installation sequences.• Hardware and Software Standardization - Analyze and make recommendations, reviews and purchases.• Migration Environments - Operating systems, email accounts, user accounts, equipment transfer and upgrades including physical setups.
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System EngineerOngc Systems Jun 2021 - PresentGold Coast, Queensland, Australia• Perform remote troubleshooting through diagnostic techniques L1-L2.• Walking customers through the problem-solving process.• Management and administration of Office365.• Windows operational system management 2008 R2, 2012 R2, 2016, 2019, 7, 10.• Active Directory administration, DNS, DHCP, File Server, Print Server, Remote DesktopServices.• Management of Backups using Veeam.• Setting up IT equipment and providing support for a wide range of CRM applications• Conducting On-site and remote audits for IT environments.• Network knowledge troubleshooting for switches and routers.• Installing, troubleshooting and monitoring applications.• Installing troubleshooting network printers and scanners.• Documenting processes, steps and all technical aspects• Cloud computing knowledge, Office 365 and Hyper-V.
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Help Desk EngineerRend Tech Associates Jun 2020 - Jun 2021Sydney, New South Wales, Australia• Serving as the first point of contact for customers seeking technical assistance over the phone or email.• Perform remote troubleshooting through diagnostic techniques L1-L2.• Walk the customer through the problem-solving process.• Management and administration of Office365.• Management and administration of OpenVPN.• Windows operational system knowledge 2008 R2, 2012 R2, 2016, 2019, 7, 10.• Active Directory administration, DNS, DHCP, File Server, Print Server, Remote Desktop Services.• Management of Backups using Backup Assist, Shadow Protect, Veeam.• Setting up IT equipment and providing support for healthcare applications; Best Practice, Medical Director and Genie.• Conducting On-site and remote audits for IT environments.• Network knowledge troubleshooting for switches and routers.• Installing, troubleshooting, and monitoring applications.• Installing troubleshooting network printers and scanners.• Documenting processes, steps, and all technical aspects.• Cloud computing knowledge, Office 365 and Hyper-V. -
It Desktop SupportAxiom Technologies Pty Ltd Mar 2018 - Jun 2018Sydney, Australia• Installing, diagnosing, maintaining, and upgrading office IT software or equipment.• Setup desktop computers and peripherals and test computers and network connections to ensure the proper functioning of computer systems.• Install and test desktop software applications and internet browsers.• Cabling.• Interact with staff on desktop problems and their solutions.• Maintain computer peripherical devices like printers and resolve associated problems.• General IT support for office move. -
It Support TechnicianNotebook Solutions Jan 2015 - Dec 2017São Paulo Area, Brazil• Install and configure computer hardware operating systems and applications.• Install local area network cabling systems and equipment such as network interface cards, hubs, and switches.• Responsible for replacing hardware peripherals in computers, desktops, laptops, and printers.• Provide excellent customer services IT skills.• Support for MS Office applications including Outlook.• Provide support for customers in both scenarios, face to face and remotely.• Strong skills in remove computer virus infection, trojan, and malware.
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Freelancer It ConsultantOn Business Jan 2012 - Jan 2014• Support small business as a freelancer.• Provide services to plan wired network, network infrastructure, installing racks and patch panels.• Provide internet access for events and temporary exhibitions.
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It AnalystBienal De São Paulo May 2010 - Dec 2011• Management and maintenance of computer environment using acquire knowledge of implantation projects, daily activities and partnerships with IT companies.• Provide end-to-end IT customer support, including access control, network solutions, workstation support through face to face and remote access.• Management of Cisco network devices, including catalyst family and Aironet access point.• Administration, support and network configuration, wired and wireless, physical infrastructure and logical.• Support, maintenance and troubleshooting for server files with Windows 2003/2008/2012, application servers with Windows 2008/2012 as ERP, antivirus (Symantec Endpoint Manager) and access control (System ADT Advanced Technologies).• Competency in Microsoft tools, as Office, Outlook, Sharepoint and CRM Dynamics.• IT integrations projects experience covering email environment, file access, domain membership and user migration.• Deployment, management, support and troubleshooting for Google Apps Service, such as Docs, Calendar, Mail, Sites and Postini.• Manage, maintain and support the creation and administration of .br corporative domains, MX appointment (Mail Exchange) and replicator for DNS servers. -
Full Technical Support AnalystBienal De São Paulo Jun 2006 - May 2010Parque Ibirapuera• Administration of internet solution BRMultiAccess with OS Linux server installed including internet access, email, firewall and VPN.• Installation, configuration, support and maintenance MS Windons NT / 2000 as ERP server.• Support to users of the ERP system Microsiga as upgrading, database backup and financial activities.• Organize plan for operating system update of workstations with MS Windows 98 to Windows XP.• Effective management in maintaining multiple applications as ADT Access Control, ERP Microsiga, FileMaker and Adobe applications.• Efficient troubleshooting in hardware and software maintenance.• Support and help desk users to publishers in the portal hosted Biennial at Globo.com, such as VPN, FTP and email message delivery. • Consulting and support for scanning project and storing images, slides and newspapers of Archive History of the Biennial Wanda Svevo.
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Technical Support AnalystBienal De São Paulo Oct 2003 - Jun 2006Parque Ibirapuera• Administration, support and maintenance of workstations and notebooks with MS Windows 98.• Support for MS Office 2000 applications such as Excel, Word and MS Outlook and Outlook Express.• Develop, manage, troubleshoot and configure of email accounts using POP3, SMTP and IMAP.• Installation, configuration, maintenance and troubleshoot of local printers.• Experience in solving problems of peripheral workstations as hard disk, memory, processor and motherboard.• Installation and testing of network points with Cat5 cable, clipping RJ45 connectors, sharing network with hubs and configuring IP, sub mask and network gateway.• Installation of operating systems, formatting and partitioning hard drives.• Effective procedures for monitoring, verification and virus removal, trojans, worms, spyware and malware.
Anderson Andrade Skills
Anderson Andrade Education Details
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Warwick Institute Of AustraliaIt -
Information Technology -
Information Technology -
Senac - Serviço Nacional De Aprendizagem ComercialInformation Technology
Frequently Asked Questions about Anderson Andrade
What company does Anderson Andrade work for?
Anderson Andrade works for Ongc Systems
What is Anderson Andrade's role at the current company?
Anderson Andrade's current role is Systems Engineer at ONGC Systems.
What is Anderson Andrade's email address?
Anderson Andrade's email address is an****@****.org.br
What schools did Anderson Andrade attend?
Anderson Andrade attended Warwick Institute Of Australia, Asia Pacific International College, Centro Universitário Das Faculdades Metropolitanas, Senac - Serviço Nacional De Aprendizagem Comercial.
What skills is Anderson Andrade known for?
Anderson Andrade has skills like Servidor Windows, Sistemas Operacionais, Operating Systems, Switches, Tcp/ip, Firewalls, Vpn, Dhcp, Vlan, Dns, Lan Switching, Windows Server.
Who are Anderson Andrade's colleagues?
Anderson Andrade's colleagues are P Kalita, Sudesh Kumar, Abhishek Mishra Mishra, Serge De Klerk, Ravi Ghatkar, Arvind Chaudhary, Alec Hird.
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Anderson Andrade
Fortaleza, Ce -
Anderson Andrade
São Paulo, Sp -
2ranbaxy.com, waters.com -
Anderson Andrade
Business Inteligence | Data Science | Organizational Management | Software Engineering | Communication | Logistics | Lean ManufacturingSalvador, Ba -
Anderson Andrade
Miguel Hidalgo, Cmx
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