Anda Bercea Email & Phone Number

London, Gb

• Data analytics processing for all operations services using SQL and Google Sheets.• Support the ongoing operational development of the business anywhere within the UK• Implement and help build a new, robust service delivery infrastructure ready for scale as part of the operational strategy• Collaborate with all other teams across the business to help deliver all aspects of day-to-day operations• Ensure consistency in deals and processes with the rest of the global Operations as well as with the other teams• Support and integrate new supply and subsequent bookings into the operating model, on-boarded by the acquisition team in current destinations or new clusters.• Supports the Regional Operations Managers and coordinators and overseeing more than 100 third-party operational contractors. • Support multiple Regional Operations Coordinators in high pressure and diverse environments.• Play a part in training new Regional Operations Coordinators and continue to support them in their development• Support and help secure new commercial deals with Stay Management Companies, which are cost-effective and abide by the onefinestay charter of duties• Play key part in ensuring that the outsourced Stay Management Companies are maintaining high NPS results• Take a pivotal role in venting and onboarding of Stay Management Companies within the UK and take charge of the day-to-day business when needed• Optimize the efficiency of the Stay Management Companies and create strong commercial relationships with both Stay Management companies and 3rd party reliable companies

• Supporting the UK operations 1000 homes and manages growth and success of the field services team including scheduling, housekeeping and the meet and greet team. • Managing the mid to long term planning of the field services team function including strategically planning for London events affecting usage of public transport to access homes e.g. The Prudential Bike Ride and Notting Hill Carnival. • Line Management of a team of 20 members. • Managing payroll and invoice accuracy for filed based agency teams. • High impact communicator and relationship builder with home owners, team members and management • Owner of all field based staffing including interviewing, onboarding, performance management and time sheets

• Meticulously planning scheduling and assigning daily activities for operational teams covering up to 100 homes per day, 600 unique activities per week for both drivers and housekeeping functions. • Owner of the day to day and short term planning of the field services team including allocating resources and equipment for the field team. • Owning complex logistical projects including fluid planning for extensive road and public transport closures. • Lead projects to improve efficiency and service delivery including preparations for VIP and high value bookings. • Owner of effective scheduling tools and implementing improvements to drive efficiency within the operation. • Planning duties for a team size for up to 170 field-based staff • Launched and facilitated new hire on boarding and orientation for 200 temporary employees and 15 full time employees annually

• Answered multiple phone lines and in-box management daily • Maintained right to work compliance, holiday allowance and managing lateness and absences. • Maintained internal wufoo’s, slack channels, text messaging service and daily calendars. • Maintained accurate employee records and owner of the HR database within the department.

• Delivering daily scheduling operations including coordinating to the teams and drivers on the day. • Planning and scheduling activities for 1000 homes in London • Provided excellent customer service and thrive in a busy pressurized environment where tasks were time bound. • Planning of routes and vehicle options for deliveries and collections of bags with linen. Coordinating the Field Housekeeping Team/drivers in order to offer the guests and hosts the best experience. • Keep staff schedules accurately up to date at all times. • Inbox management of over 50 schedule requests per day. Prioritize and accommodate the requests.

• Leading a team to deliver housekeeping standards within luxury homes • On-site management of Team Members during home preparation activities across London. • Trained and mentor-ship of new Team Members. • I clearly communicated instructions to the team and created reports to update head office on team progress. • Day to day technical understanding and usage of custom-built iPhone applications to manage the daily tasks.