Handling the retail operation for 50 retail stores in Romania Being fully involved in the buying process of the products and setting up the direction for all the stocks assortmentsKeeping up the portfolio of suppliers, negotiating contracts and being involved in the design of the jewellery lines Create and implement effective direct sales strategies and lead sales personnel towards achievement of corporate sales objectivesProvide leadership through effective communication of vision, active coaching and development while comparing sales results to goals Prepare monthly, quarterly and annual sales forecastsManage to meet/exceed monthly, quarterly and annual sales forecastsCreate and implement KPI evaluations and programs build to develop a high customer experience into the luxury retail marketProvide sales management, budget control, promotion campaigns and incentive planningDevelop CRM department, strategies and tactics for future growth of company’s databaseBuild up a better customer relationship, understand their needs, and try to make them satisfied without compromising with the company profitsProactively participating in Worldwide jewellery fairs and being fully involved in the acquisition processEnsure effective hiring, orientation, training, development and retention of sales representativesProvide supervision through field visits, observations and measurement of results Establish effective relationships and collaborations with other departments (Marketing, Finance, Customer Service, After Sales, Human Recourses.) to address key business ideas and opportunitiesMaintain competitive knowledge to create and adjust sales strategiesContinuously motivate the sales team, and inspire them to stay focused on company’s goalsSeek out new customers, and sales opportunities to help build up the empireAttend retail meetings, seminars,events and conferences as appropriate.

• Responsible for promoting brand's Image, leading by example & developing sales • Analyse Results – Staff development, merchandise productivity and take action on those results by implementing short/long term business plans• Prepare monthly reports and analysis to make recommendation for business development• Responsible for keeping the category stock accurate using inventory tools• Monitor the supply of products by categories• Effective implementation of Sales Trainings & Development• Consistently delivering the highest standard of customer care and assistance for international clientele • Creating own data base of loyal clients and pursuing monthly targets• Development and implementation of a merchandising system for visual display• Managing all after sales issues by handling client objections, complains, understanding the nature of the issue and bringing fast and efficient solutions•Support staff with product knowledge and e-Learning modules, staff trainings on all aspects of the category including competition. • Coordinate and motivate team to increase sales and to implement new retail projects

• Building customers’ network for luxury brand shops• Manage, maintain and report all merchandise stocks • Manage cash and payment system in accordance with company’s procedure and policy• Submitting sales reports, monthly tracks and stock orders• Interacting with customers and providing quality service • Responsible for store upkeep• Handling merchandising and visual display• Actively participating at Fashion shows and jewellery events

• Handling the data base, documents translation (English - Romanian)• Electronic archiving, projects development presentations• Employee relations /handle personnel /human resources issues• Organizing workshops and training

• Selling life insurances and private retirement plans• Handling field and office activities related to legal documentation, gouvernment eligibility • Maintaining the relationship with the clients (meetings, phone assistance, visits)