Anda Chen Email & Phone Number

Taiwan

- Global support with NA team for BI application(DSP Replication/Control-M/SSIS/PowerBI/Tableau)- Deliver MDS data platform (MSSQL/SSAS) & reporting system (SSRS/PBI/Tableau)- Data replication (MS/SAP)/ETL(SSMS/Control-M) operation support - Build SOP process for newly release project as operation support

Shanghai City, China

• Crop Operational Reports Development and Support• EDW design & Reporting development• Development for internal project - DSS(Decision Support System)• Lead DW migration project(from MS-SQL to Hadoop)

Taipei City, Taiwan

IBM Taiwan, Taipei, Taiwan 2014.12- 2016.03IBM China Investment Co., Beijing, China 2013.05- 2014.12Analytics Solution ERTAsia Pacific and Japan Response Team and CSPOResponse Team Consultant handled outstanding issue among Business Analytic product to bring customer’ success and confidence to IBM. Outstanding expertise as below :• Cognos BI solution implement• Project Management• Customer Technical Support• Reporting & Modeling• Vendor/Outsourcing Strategy• Talent Development & Utilization• Global Resource Collaboration• Product Enablement & Training• Execution Ability• Self Motivated Key accomplishments• Manage the GCG/Asia area BA escalation, reduce time to resolution of Critical PMR Escalations by 30% over 2014 in 2015• Successful help client team earned ELA 40M USD deal(Banking) and other maintenance deal(gov)• Maintain the percentage of reactive critical account additions less than 50% in 2015 to improve customer satification • Proccess improvement for account escalation and support collobration for effective time management• Introduce Critical situation process for local support team and manage customer's expectation.• Identify and focus on situations & opportunities that impact revenue, by working the Customer and Business partners leverage the process and prompting enablement training• Coach local technical support leverage the skill for product and problem solving know-how• Virtual team management in WW and resources collaboration for ad-hoc critical situation management• Drive & gave recommendation for situation, and took leadership/accountability within virtual team• Multi-escalation handling with concurrent & with quality, got Service recognition from customer

China

• Lead the first aviation industry AMS project(5+ years contract and TCV US 26M+) which fully take over the from customer from scratch and obtained Transition Completion Recognition• Drived the Project Satification to 93 score and earned customer's trust and confident.• Provided application services include Incident Management, Minor Projects and technical support over 80 application system & 170+ Service Request. • Provide project management process and system architecture consultant services to reduce 20%+ cost. • Multi-tasks & resource handle, lead 20+ FTE which cover JS,VB,BI,DB,etc... different expertise. Also performed resource recruitment, interview and making training plan • Project manager role for team operation management/ annual budget plan/ budget and resource allocation• Acquired PMI PMP® certification• Team chargeable utilization more than 94%• Mentor for 3 peers to help improve their Cognos BI knowledge and trouble shooting skill.• Provide 2+ Cognos reuse asset in Practitioner Portal

Chengdu, Sichuan, China

Team Lead, Cognos BI Developer(2008/12 - 2010/04, 2012/05 - 2013/05 ) Project name: GTS BTE (IBM US internal Project)• Wrote and published 1st Chinese Cognos Guide book “BI From Here - Cognos Learning Guide”• Lead global project team which contain customer in USA/German/South American/Japan, etc.• Team leader role lead 4 FTE Cognos developers• Rich experience in BI full life cycle project , which include BI implement project experience, DW build by ETL, Report displayed by Cognos and ArcPlan. • Co-worked with other team members from worldwide include 2 FTE ArcPlan developer, 2 FTE for Infra and 7 FTE for ETL. • Acquired 12+ Cognos BI / 2+ DB2 related professional certifications• Hands on ability for Cognos 8 Report Studio and Framework Manager modeling skill • Ability for Store Procedure writing with PL/SQL for Data Extract Transform and Load• Performed BI architecture design, user requirement analysis and model design; system performance tuning and system maintenances. Also rich experience on BI analysis & report implementation• Report competition award among top 50 winners in all GDC & Service Excellence Award in 2010.• Focus on Cognos tools such as Framework Manager, Report Studio, Power Play Transformer• Forum moderator role for biggest Mandarin Cognos forum in long term• IBM internal Cognos technical document writing & perform internal training• Capability of analyzing and solving problem in software.• Excellent communication and collaboration skills

Zhunan, Taiwan

• Worked with internal sale department to provide a BI information system, to highlight and analysis the statistical for product line and business unit sale target and result. • Reduce the cost for 15 FTE per months by automation Excel and integrate reports from finance department, to merge 7 areas around world.• Abaility to use tools WebMethods for ETL , Oracle PL/SQL for store procedure, Cognos Transformer for modeling and Cognos ReportNet for reporting• Performed Cognos system upgraded from Cognos 7 to Cognos 8 , which reduce the maintain time about 40% and performance improve 60%• Guided IT team member(5+) for Cognos BI usage and sale department user(10+) for internal training• Regular Database management and maintenance, and BI system planning and development.

Taizhong, Taiwan

Role: Cognos BI technical engineering, Pre-sale support, project implement• Lecturer as performed customer training• Internal server, network environment, database management and maintance.• BI system builded into environment , planning, developement on customer side.

Bachelor, Electronic Engineering

Education record

Education record

• PMI PMP® certification • Microsoft MCSA 2003 • Cognos 10 Certification ( Reports / Meta-Data / Administrator / OLAP Developer / TM1 /.