Andy Lau Email and Phone Number
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As a Product Leader, I found my style of driving impact by focusing on technical platforms to generate operational efficiencies, leveraging advanced data analysis for product decisions, and creating strategic frameworks for team alignment. As a servant leader, I prioritize the team and organization's best interests by facilitating support, collaboration, and resilience.My background is B2B and B2C SaaS startups and medium-scaled companies in industries such as HR tech, workplace tools, media and advertising, health tech, and consumer services. My primary product domains are core product experience, platform technology, funnel optimization, growth, and payments.I spent my first part of my career at BOLD, building on my foundational product skills, starting with platform technology in B2C consumer services. I learned you can drive impact in orders of magnitude in less obvious ways by building operational efficiencies and focusing on retention, payments, and checkout experiences, leading to saving the business over $1 MM per month across all products. My last project here involved launching an internal CMS from 0 to 1 that integrated and improved the content quality in the core product experience.My next chapter leveraged the technical acumen acquired by leading the platform transformation at Healthline Media. I focused on building a robust CMS that integrated with not only the massive editorial operations, but also the product, SEO, and medical affairs teams. This CMS supported publishing over 300+ articles per month across 3+ brands. Special projects include enhancing machine learning algorithms, re-platforming acquired brands into the CMS, and launching a data pipeline and warehouse that are used to improve operational efficiency.Since then, I entered the third phase of my career as Head of Product at a VC-funded B2B startup, Five to Nine -- driving strategy, vision, roadmap, and the Product team to solve HR Tech solutions for mid-size and enterprise level customers. I focused on core product experience, product adoption and retention, and most-importantly, vigorously saying no by discovering what to prioritize and what not to build. Process involved conducting correlation and linear regression analysis, which revealed two customer personas critical to driving engagement and strategic north star metrics.Most recently, I've scaled my own passive business by focusing on marketplace analysis, efficient operations, and delightful customer experiences, giving us a competitive edge in a crowded space.Let's chat!https://medium.com/@slumbringbear
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Senior Technical Product ManagerXopsCalifornia, United States -
Lead Product ManagerFive To Nine Oct 2021 - PresentChicago, Il, UsFive to Nine provides organizers with a comprehensive solution for tracking, managing, and evaluating their events and programs, whether they are virtual or in-person. By integrating with existing systems like email and calendar, the platform simplifies and automates the event management process, from managing RSVPs and tracking attendance to collecting feedback. The objective is to empower organizers to measure engagement levels by utilizing data gathered from NPS, surveys, and activity on platforms like Slack and Teams.I oversaw the entire product development process, from generating ideas to launching customer-facing features and implementing internal platform changes. This involved developing a product strategy and roadmap that met the needs of 9 enterprise and mid-level organizations, resulting in $500k ACV. Through my efforts, I was able to improve product performance and achieve a 30% increase in key north star metrics.In addition, I managed a team of designers, UX researchers, and interns, providing leadership, guidance, and support to ensure their success and growth. To further optimize operations, I also managed various business vendor contracts, successfully negotiating cost savings of 50%. -
Product Manager, Data And PlatformHealthline Media Jul 2018 - Sep 2020New York, Ny, UsAs a fast-growing health and wellness brand, Healthline Media helps empower millions of people to live stronger, healthier lives. We reach more than 85 million people each month across our brand portfolios:Healthline Brands: Healthline.com | MedicalNewsToday.com | Greatist.com | PsychCentral.com | Bezzy.comAs a Data and Platform Product Manager, I led the launch of a "Content Management Platform" that resulted in:- A headless architecture tech stack that implements 2+ content management systems operating in parallel (Drupal and WordPress), allowing for smooth migration process for new acquisitions and product launches- A custom workflow management system built on WordPress CMS, unifying processes for multiple teams and creating new integrations for modern widgets to increase editorial output by 50+ articles/month- Data pipeline to capture editorial operations, delivering the ability to conduct data science and analytics to identify bottlenecks and improve operational efficiency- Boosting organic search traffic by collaborating with SEO and Medical Affairs teams- Improving machine learning based tag recommendations for accuracy in ad monetization -
Product Manager, Core And PlatformBold Sep 2014 - Jul 2018San Juan, PrOur family of BOLD solutions helps jobseekers and employers. Our online destinations provide unique solutions that help people find jobs, and employers find people. Each one of our unique brands is dedicated to making a meaningful, positive impact on the lives and careers of our customers, and our hard-working employees.I led various product areas over the 4 years in Product. I first led the Platform team, that helped boost growth and retention by focusing on operational efficiencies in customer experiences. I unified 5+ product vendors used to operationalize our customer experience platform, identifying solutions that decreased this down to 2 product solutions that cut costs down by 50%. Then, I focused on subscriber retention by building solutions to help our customer experience team help at-risk subscribers realize product value, saving the company $1M in MRR.I then led the Payments product area, focusing on increasing conversions and average order value on the payment pages, improving microservices, and SKU management. I conducted A/B tests on checkout and payment pages, increasing average order value from $30 to $50.Lastly, I focused on the content side of the core product, by creating a content management system using machine learning applications to improve the competitive advantage of BOLD's content flywheel.Accomplishments:- Revamped customer experience platform, boosting retention and saving $1M in MRR.- Conducted A/B tests on checkout and payment pages, increasing average order value from $30 to $50.- Launched a machine learning-driven content flywheel CMS, enhancing competitive advantage.- Created a SKU management tool, freeing 40% of engineering resources.- Oversaw payment processor implementation, ensuring optimal volume allocation across products.- Launched an API-driven coupon and promotion service to provide a platform for B2B growth.- Improved customer service operational efficiencies by implementing new CRM tools & processes. -
Product Management InternLivecareer Jun 2014 - Sep 2014Guaynabo, Pr, UsProject coordinator for the Career Interest Test Project. The objective was to virally capture users and convert them to core product users of the SaaS business. Project manage pro forma analysis, SEO strategy, tool design, marketing initiatives, and product strategy. Other activities involve core product conversion optimization, quality assessment, UX analysis, opportunity analysis. -
Product InternImport2 Sep 2013 - Mar 2014Mountain View, California, UsSystematically curated questions and knowledge base, website development, implemented user tracking KPI's, searching for ways in leveraging knowledge base to drive market growth -
Quality Assessment InternFundly Jun 2013 - Aug 2013Rohnert Park, Ca, UsThrough Kapor Capital Fellows program, website usability assessment, assisting engineering team, regression testing, test management system research and implementation -
Summer Kapor Fellow '13Kapor Center For Social Impact Jun 2013 - Aug 2013Oakland, California, Ushttp://www.kaporcenter.org/fellowsExplores issues in diversity in silicon valley. Emphasizes that tech leaders must mitigate bias in order to prevent social inequality in the industry and country.Interned at Kapor Capital's Portfolio company, Fundly, which believes in mitigating bias initiatives in the workplace. -
Account Management InternNetseer Mar 2012 - May 2013Publisher account management, ad CPM analytics and operations, revenue tracking on contracts, MSN campaign assessment, designed ad units, conducted price analysis for various ad units and accounts
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Athletic CoachBoys And Girls Club Of The Peninsula Dec 2010 - Sep 2011Ran daily practice plans for youth in various sports, via AmeriCorps.
Andy Lau Skills
Andy Lau Education Details
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San José State UniversityManagement Information Systems & Computer Science -
General AssemblyAnd Brand Storytelling -
Westmoor High School
Frequently Asked Questions about Andy Lau
What company does Andy Lau work for?
Andy Lau works for Xops
What is Andy Lau's role at the current company?
Andy Lau's current role is Senior Technical Product Manager.
What is Andy Lau's email address?
Andy Lau's email address is an****@****ail.com
What is Andy Lau's direct phone number?
Andy Lau's direct phone number is +165022*****
What schools did Andy Lau attend?
Andy Lau attended San José State University, General Assembly, Westmoor High School.
What are some of Andy Lau's interests?
Andy Lau has interest in Table Tennis, Jet Skiing, Investing, Traveling, Snowboarding, Basketball, Camping, Cliff Diving, Racing, Nba2k13.
What skills is Andy Lau known for?
Andy Lau has skills like Data Analysis, Html, Css, Start Ups, Javascript, Sql, Google Analytics, Project Management, Logical Fallacies, Content Writing, Seo, Database Design.
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