Andy Lau Email & Phone Number

California, United States

Chicago, Il, Us

Five to Nine provides organizers with a comprehensive solution for tracking, managing, and evaluating their events and programs, whether they are virtual or in-person. By integrating with existing systems like email and calendar, the platform simplifies and automates the event management process, from managing RSVPs and tracking attendance to collecting feedback. The objective is to empower organizers to measure engagement levels by utilizing data gathered from NPS, surveys, and activity on platforms like Slack and Teams.I oversaw the entire product development process, from generating ideas to launching customer-facing features and implementing internal platform changes. This involved developing a product strategy and roadmap that met the needs of 9 enterprise and mid-level organizations, resulting in $500k ACV. Through my efforts, I was able to improve product performance and achieve a 30% increase in key north star metrics.In addition, I managed a team of designers, UX researchers, and interns, providing leadership, guidance, and support to ensure their success and growth. To further optimize operations, I also managed various business vendor contracts, successfully negotiating cost savings of 50%.

New York, Ny, Us

As a fast-growing health and wellness brand, Healthline Media helps empower millions of people to live stronger, healthier lives. We reach more than 85 million people each month across our brand portfolios:Healthline Brands: Healthline.com | MedicalNewsToday.com | Greatist.com | PsychCentral.com | Bezzy.comAs a Data and Platform Product Manager, I led the launch of a "Content Management Platform" that resulted in:- A headless architecture tech stack that implements 2+ content management systems operating in parallel (Drupal and WordPress), allowing for smooth migration process for new acquisitions and product launches- A custom workflow management system built on WordPress CMS, unifying processes for multiple teams and creating new integrations for modern widgets to increase editorial output by 50+ articles/month- Data pipeline to capture editorial operations, delivering the ability to conduct data science and analytics to identify bottlenecks and improve operational efficiency- Boosting organic search traffic by collaborating with SEO and Medical Affairs teams- Improving machine learning based tag recommendations for accuracy in ad monetization

San Juan, Pr

Our family of BOLD solutions helps jobseekers and employers. Our online destinations provide unique solutions that help people find jobs, and employers find people. Each one of our unique brands is dedicated to making a meaningful, positive impact on the lives and careers of our customers, and our hard-working employees.I led various product areas over the 4 years in Product. I first led the Platform team, that helped boost growth and retention by focusing on operational efficiencies in customer experiences. I unified 5+ product vendors used to operationalize our customer experience platform, identifying solutions that decreased this down to 2 product solutions that cut costs down by 50%. Then, I focused on subscriber retention by building solutions to help our customer experience team help at-risk subscribers realize product value, saving the company $1M in MRR.I then led the Payments product area, focusing on increasing conversions and average order value on the payment pages, improving microservices, and SKU management. I conducted A/B tests on checkout and payment pages, increasing average order value from $30 to $50.Lastly, I focused on the content side of the core product, by creating a content management system using machine learning applications to improve the competitive advantage of BOLD's content flywheel.Accomplishments:- Revamped customer experience platform, boosting retention and saving $1M in MRR.- Conducted A/B tests on checkout and payment pages, increasing average order value from $30 to $50.- Launched a machine learning-driven content flywheel CMS, enhancing competitive advantage.- Created a SKU management tool, freeing 40% of engineering resources.- Oversaw payment processor implementation, ensuring optimal volume allocation across products.- Launched an API-driven coupon and promotion service to provide a platform for B2B growth.- Improved customer service operational efficiencies by implementing new CRM tools & processes.

Guaynabo, Pr, Us

Project coordinator for the Career Interest Test Project. The objective was to virally capture users and convert them to core product users of the SaaS business. Project manage pro forma analysis, SEO strategy, tool design, marketing initiatives, and product strategy. Other activities involve core product conversion optimization, quality assessment, UX analysis, opportunity analysis.

Mountain View, California, Us

Systematically curated questions and knowledge base, website development, implemented user tracking KPI's, searching for ways in leveraging knowledge base to drive market growth

Rohnert Park, Ca, Us

Through Kapor Capital Fellows program, website usability assessment, assisting engineering team, regression testing, test management system research and implementation

Oakland, California, Us

http://www.kaporcenter.org/fellowsExplores issues in diversity in silicon valley. Emphasizes that tech leaders must mitigate bias in order to prevent social inequality in the industry and country.Interned at Kapor Capital's Portfolio company, Fundly, which believes in mitigating bias initiatives in the workplace.

Publisher account management, ad CPM analytics and operations, revenue tracking on contracts, MSN campaign assessment, designed ad units, conducted price analysis for various ad units and accounts

Ran daily practice plans for youth in various sports, via AmeriCorps.

Bachelor Of Science (B.S.), Management Information Systems & Computer Science

Data Analytics, Mastering Negotiations, And Brand Storytelling

Education record