Andali Booysen Email and Phone Number

Leads CrossCountry Consulting’s Workday Post Production Support service offering within the Technology Solutions practice. In this role, Andali and her team guide and support clients to achieve greater value from their Workday investment post go-live. Andali has more than two decades of project oversight, application support and people management experience. She has a proven track record of optimizing operational efficiency through innovative business application design, process automation, integration and organizational transformation.

Optimized CrossCountry's Workday post production support (PPS) service offering. Successfully lead the Workday PPS team and operational components through change and significant growth. Implemented scalable processes and tools to ensure timely, white glove support services to our clients.

Managed teams responsible for the global Finance, Supply Chain and Human Resources business applications, global application support (AMS) and SAP Security. Team consisted of 27 employees and 15+ contractors.• Managed various AMS vendors responsible for global Tier 2 enterprise application support, including SAP and mainframe support.• Managed SAP Security for 30+ production environments and 100+ non-production environments. • Implemented enhancements to the SAP security design and user provisioning application to reduce SAP user provisioning time by 20%. Designed a SAP Security Playbook to simplify the SAP security role design and security deliverables for SAP projects.• Supported annual SAP licence audits by implementing standardized processess for license inventory, data collection and extraction. Participated in a risk assessment associated with SAP’s indirect use licensing model.• Led the integration team for a global Workday implementation. • Managed support of legacy mainframe applications while allocating team resources to SAP and other strategic business application implementation projects.• Led organizational transformation by proactively transitioning team members supporting retiring applications to teams responsible for supporting strategic business applications. • Facilitated the outsourcing of SAP Security support.

Managed teams responsible for business enabling IT solutions for the Human Resource, Legal and Corporate Communication functions. • Implemented an alternative IT support model to resolve internal resource and skill challenges. Eliminated historical backlog of break-fix items within 6 months. Reduced average issue resolution time by 300% while reducing support cost by 10%.• Improved IT process efficiencies through process and system integration. • Designed and implemented a cross-functional SAP Release Management strategy to optimize IT resource planning and utilization. • Succesfully consolidated two SAP HR and Payroll systems and technical support teams after acquisition.• Provided counceling and recommendations to CIO, CFO and Legal Council on a records management strategy.

Provide Project Management expertise on global complex SAP HCM projects. Provide support and counsel in HRIS architecture definition, system selection, solution design and implementation.

Managed all SAP HR/Payroll related projects and support at Lyondellbasell. • Provided counsel to IT and HR leadership in the areas of application selection, solution design and implementation. Designed HR system architecture, implementation approach, defined scope, project plan, resource plan, risk management, budget and financial reporting.• Facilitated the design and implementation of the US Payroll delivery strategy. Consolidated multiple global HR and Payroll systems to optimize payroll delivery processes. Coordinated third party vendor and cross-functional activities to ensure seamless technical and functional transition to new delivery model. • Implemented multi-national payroll solutions and redesigned the benefits interface delivery strategy to improve performance and data integrity challenges.• Coordinated all Chapter 11 activities related to HR and Payroll information requests and delivery.