Svetoslava Ande
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Svetoslava Ande Email & Phone Number

Team Lead CX Markets and Propositions - Customer Experience Management at Zalando
Location: Berlin, Berlin, Germany 12 work roles 5 schools
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Current company
Role
Team Lead CX Markets and Propositions - Customer Experience Management
Location
Berlin, Berlin, Germany
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Who is Svetoslava Ande? Overview

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Quick answer

Svetoslava Ande is listed as Team Lead CX Markets and Propositions - Customer Experience Management at Zalando, a company with 12019 employees, based in Berlin, Berlin, Germany. AeroLeads shows a matched LinkedIn profile for Svetoslava Ande.

Svetoslava Ande previously worked as Team Lead CX Markets - Customer Experience Management at Zalando and Team Lead Insights Activation - Voice of Customers at Zalando. Svetoslava Ande holds Master Of Science - Ms, Management And Entrepreneurship from Whu – Otto Beisheim School Of Management.

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Email format at Zalando

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Zalando

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Profile bio

About Svetoslava Ande

I am a proud member of Zalando, Europe's leading fashion destination, where I hold a leadership position in driving product and cross-functional projects that directly impact customer satisfaction. My role involves collaborating with diverse teams to gain a deep understanding of customer needs and pain points and resolve them. By actively participating in the decision-making process and focusing on improving customer satisfaction, my aim is to ensure the happiness of Zalando's valued customers.Throughout my career, I have held various positions that have allowed me to accumulate expertise in different fields and cultivate a versatile skill set. From generating innovative solutions to effectively managing multiple projects simultaneously, I have honed my abilities to tackle diverse challenges. Additionally, I possess a strong problem-solving mindset and a hands-on approach, enabling me to overcome obstacles and drive tangible results.I am inherently self-motivated and consistently seek opportunities for personal and professional growth. I thrive on embracing new challenges that expand my horizons and push me to continually enhance my skills and knowledge. I am excited to contribute my passion, expertise, and drive to make a meaningful impact within the dynamic environment of Zalando.

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Svetoslava Ande's current company

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Zalando
Zalando
Team Lead CX Markets and Propositions - Customer Experience Management
Berlin, DE
Website
Employees
12019
AeroLeads page
12 roles

Svetoslava Ande work experience

A career timeline built from the work history available for this profile.

Team Lead Cx Markets And Propositions - Customer Experience Management

Berlin, DE

Team Lead Cx Markets - Customer Experience Management

Current

Berlin, Germany

- Leadership responsibility for a cross-functional team of business developers, business/data analysts and quality managers (team size ≤ 10)

May 2023 - Present

Team Lead Insights Activation - Voice Of Customers

- Leadership responsibility for a cross-functional team of business developers and data analysts (team size ≤ 5)

May 2022 - Apr 2023

Team Lead Customer Satisfaction - Voice Of Customers

- Leadership responsibility for a cross-functional team of business developers, business/data analysts and user researchers (team size ≤ 10)

Jan 2020 - May 2022

Strategic Development - Nlp Center Of Excellence

Berlin, Germany

- Lead of virtual cross-functional team incl. Executive sponsorship to prove a prototyped text-mining (NLP) idea into reality- Definition of vision and operational model of the NLP Center of Excellence team

Sep 2018 - Apr 2021

Lead Product & Business Development - Voice Of Customers

Jun 2019 - Dec 2019

Sr. Business Development Manager - Customer Satisfaction

Berlin Area, Germany

Oct 2017 - May 2019

Project Manager - Market Research

Berlin Area, Germany

Jul 2015 - Sep 2017

Research Assistant & University Relations Manager

Berlin Area, Germany

Feb 2009 - Aug 2013

Student Assistant, Chair Of Marketing (Prof. Frank Jacob)

Berlin Area, Germany

Feb 2010 - Sep 2013
Team & coworkers

Colleagues at Zalando

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5 education records

Svetoslava Ande education

High School Diploma, English, German

Foreign Language High School "Peter Bogdan", Montana, Bulgaria
FAQ

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Quick answers generated from the profile data available on this page.

What company does Svetoslava Ande work for?

Svetoslava Ande works for Zalando.

What is Svetoslava Ande's role at Zalando?

Svetoslava Ande is listed as Team Lead CX Markets and Propositions - Customer Experience Management at Zalando.

Where is Svetoslava Ande based?

Svetoslava Ande is based in Berlin, Berlin, Germany while working with Zalando.

What companies has Svetoslava Ande worked for?

Svetoslava Ande has worked for Zalando, Zalando Se, Trendence Institute, Escp Europe, and Trapper'S Landing Lodge.

Who are Svetoslava Ande's colleagues at Zalando?

Svetoslava Ande's colleagues at Zalando include Joseph Sussmaïer, Abdullahi Abdi, Oksana Odintsova, Nadine B., and Fitsum Tsegaye Tamene.

How can I contact Svetoslava Ande?

You can use AeroLeads to view verified contact signals for Svetoslava Ande at Zalando, including work email, phone, and LinkedIn data when available.

What schools did Svetoslava Ande attend?

Svetoslava Ande holds Master Of Science - Ms, Management And Entrepreneurship from Whu – Otto Beisheim School Of Management.

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