Andee Bovis Email & Phone Number

Smithfield, Virginia, Us

Lenexa, Kansas, Us

• Responsible for all aspects of IT including Enterprise Architecture, Analytics and Reporting, IT Security, Operations & Compliance, EDI, System Integration, and Bakery & Manufacturing Mobility.• Lead a team of 80+ IT employees and contractors to support the consolidation of Hostess and J.M. Smucker technology and systems.• Accountable for IT P&L with a budget in excess of $30M • Led the IT team through the migration to J.M. Smucker systems post-acquisition, ensuring a seamless transition.

Lenexa, Kansas, Us

• Played a pivotal role in aligning business processes with technology solutions to optimize efficiency and enhance overall performance, supporting enterprise growth and strategic transitions.• Responsible for over 200 SaaS applications, providing consultative analysis, system integration design, training, development, and strategic project support.• Created and executed a five-year IT roadmap, achieving enterprise-wide connectivity and efficiency by aligning technology strategy with business goals and effectively communicating with stakeholders.• Provided strategic and tactical leadership for the upgrade of SAP ECC to S/4 HANA, enhancing operational efficiency and automation across the enterprise.• Accountable for IT P&L with a budget of $18M, leading a team of 50+ onshore and offshore resources.• Evaluated and selected external vendors for technology solutions, ensuring alignment with organizational goals and standards, and built strong relationships with technology partners.• Designed and implemented an enterprise-wide Demand Management program, improving IT services, reducing development costs by approximately 40%, and aligning with overall business strategy.• Implemented a Change Advisory Board (CAB) to enhance communication and increase change awareness throughout the company.• Developed an educational tech video series, "Twinkie Tech Talk," in an engaging nightly-news format improving end-user technology adoption and reducing Help Desk inquiries.

Lenexa, Kansas, Us

• Deployed SOX controls across six systems, supporting a successful public offering with no deficiencies.• Increased system integrity by 70% through strategic implementation of cybersecurity tools.• Pioneered a cybersecurity education program, conducting phishing tests to fortify organizational resilience.• Optimized IT infrastructure, resulting in a 30% reduction in operational costs and improved system reliability.

Lenexa, Kansas, Us

• Engineered a Business Relationship Management program, establishing a unified point of contact for issue reporting and fostering cross functional collaboration.• Implemented a SaaS trade promotion tool to manage corporate trade spending resulting in savings of $5M annually.

• Managed all aspects of internal and third-party applications and processes utilized in direct marketing.• Implemented a customer loyalty program, CRM system, and customer satisfaction survey tools.• Orchestrated management of internal and third-party applications, overseeing resource allocation and employee development for a team of 14.• Engineered, launched, and managed a customer loyalty program, amassing over 7 million members in the first 3 months.• Restructured point of sale data capture system, improving customer data accuracy by 58%.• Oversaw management, development, and implementation of an enterprise CRM system.• Formulated specifications and implementation plan for a Marketing analytics data mart.

• Directed multi-level B2B customer support organization, optimizing efficiency and increasing customer satisfaction• Established and led national electronic data interchange support staff• Instituted comprehensive customer satisfaction program, resulting in a 25% increase in customer satisfaction• Reduced total support case backlog by 55% and average ticket aging from 35 to 2 days• Decreased average customer call wait time from over 20 minutes to less than one minute• Formulated and executed plan to integrate support for Nightingale and VantageMed EHR software products• Acted as cross-departmental management liaison, resolving issues and setting long-range objectives.

• Account Manager responsible for more than 40 national and international accounts. • Managed and executed the implementation, customization, and integration of CRM products into client processes. • Managed client needs through continual review of industry and client processes.