Andee Bovis Email & Phone Number

Smithfield, Virginia, US

Lenexa, Kansas, US

• Responsible for all aspects of IT including Enterprise Architecture, Analytics and Reporting, IT Security, Operations & Compliance, EDI, System Integration, and Bakery & Manufacturing Mobility.
• Lead a team of 80+ IT employees and contractors to support the consolidation of Hostess and J.M. Smucker technology and systems.
• Accountable for IT P&L with a budget in excess of $30M
• Led the IT team through the migration to J.M. Smucker systems post-acquisition, ensuring a seamless transition.

Lenexa, Kansas, US

• Played a pivotal role in aligning business processes with technology solutions to optimize efficiency and enhance overall performance, supporting enterprise growth and strategic transitions.
• Responsible for over 200 SaaS applications, providing consultative analysis, system integration design, training, development, and strategic project support.
• Created and executed a five-year IT roadmap, achieving enterprise-wide connectivity and efficiency by aligning technology strategy with business goals and effectively communicating with stakeholders.
• Provided strategic and tactical leadership for the upgrade of SAP ECC to S/4 HANA, enhancing operational efficiency and automation across the enterprise.
• Accountable for IT P&L with a budget of $18M, leading a team of 50+ onshore and offshore resources.
• Evaluated and selected external vendors for technology solutions, ensuring alignment with organizational goals and standards, and built strong relationships with technology partners.

Lenexa, Kansas, US

• Deployed SOX controls across six systems, supporting a successful public offering with no deficiencies.
• Increased system integrity by 70% through strategic implementation of cybersecurity tools.
• Pioneered a cybersecurity education program, conducting phishing tests to fortify organizational resilience.
• Optimized IT infrastructure, resulting in a 30% reduction in operational costs and improved system reliability.

Lenexa, Kansas, US

• Engineered a Business Relationship Management program, establishing a unified point of contact for issue reporting and fostering cross functional collaboration.
• Implemented a SaaS trade promotion tool to manage corporate trade spending resulting in savings of $5M annually.

• Managed all aspects of internal and third-party applications and processes utilized in direct marketing.
• Implemented a customer loyalty program, CRM system, and customer satisfaction survey tools.
• Orchestrated management of internal and third-party applications, overseeing resource allocation and employee development for a team of 14.
• Engineered, launched, and managed a customer loyalty program, amassing over 7 million members in the first 3 months.
• Restructured point of sale data capture system, improving customer data accuracy by 58%.
• Oversaw management, development, and implementation of an enterprise CRM system.

• Directed multi-level B2B customer support organization, optimizing efficiency and increasing customer satisfaction
• Established and led national electronic data interchange support staff
• Instituted comprehensive customer satisfaction program, resulting in a 25% increase in customer satisfaction
• Reduced total support case backlog by 55% and average ticket aging from 35 to 2 days
• Decreased average customer call wait time from over 20 minutes to less than one minute
• Formulated and executed plan to integrate support for Nightingale and VantageMed EHR software products

• Account Manager responsible for more than 40 national and international accounts.
• Managed and executed the implementation, customization, and integration of CRM products into client processes.
• Managed client needs through continual review of industry and client processes.