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Indispensable Partner to Business Leaders: Values-Driven Servant Leader Obsessed with Customer Experiences, Adding Value, Retention and Reducing Churn which all Increases Customer Loyalty.My "Why": At the heart & soul of every business is its customers. This isn't about being nice to people, its about how interacting with your brand makes them feel. In a world of endless choices, help your customers choose you.➥ CCXP | CCSM 2 | Value Creation | Process Improvement | Business Development | Revenue Generation | Customer Experience & Success | Client Retention | Operations Leader | COO/CXO | SaaS | Change Management ➥ Strategic, driven, & focused professional with a diverse business background. History of optimizing & scaling mission-critical operations. Talent for aligning teams around common goals. Extensive experience providing leadership & vision for multiple organizations. I make forward-looking decisions that drive significant & sustainable business growth. Develop & implement key strategies to maximize revenue potential. Shape processes & policies that sustain an efficient, productive, & highly profitable organization.➥ Supportive leader with a strong ability to take charge of projects & motivate those around me to do their best work. I believe a leader’s primary duty is to cultivate, develop, empower & grow confidence in others. Ability, expertise, & coaching skills to drive teams to success.➥ I believe people function best when their leadership strikes a careful balance between hands-on management & laisser-faire oversight. People should be given room to work creatively, make mistakes, & build on the knowledge gained from their efforts. Perfecting that delicate balance between autonomy & accountability.➥ Communication skills to clearly articulate my vision, persuade others to take action, & get the ball rolling in the right direction. ➥ Agile thinker who is highly adaptable & quick on her feet. In today’s dynamic business landscape, what worked yesterday may not work tomorrow. Experience & dexterity to shift gears when required, respond effectively to evolving trends, & drive organizations to success.☛ Key Skills ☚ ✦ C-Suite Business Development ✦ C-Level Operations Strategy✦ Customer Experience Executive✦ Training & Development✦ Coaching & Mentoring✦ Risk Identification & Mitigation✦ Strategic Relationships✦ Revenue Expansion✦ Customer Strategist✦ Client Relations & Retention✦ Continuous Improvement✦ Change Management
Brewscuits, A Division Of Top Dogg, Llc
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Director Of Strategic Business Development And Chief Of Staff (Customer Experience)Brewscuits, A Division Of Top Dogg, LlcPhiladelphia, Pa, Us
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Chief Of Staff / Director Of Strategic Business DevelopmentBrewscuits, A Division Of Top Dogg, Llc Aug 2023 - PresentWorking directly with the CEO to drive growth for a leading provider of all-natural, eco-friendly, premium pet treats made from upcycled spent beer grains. Spearheading strategic growth initiatives to expand our market presence, leveraging existing partnerships, cultivating a strong wholesale network and expanding our footprint in the health-conscious pet market while partnering with like-minded individuals for innovative events. Committed to enhancing canine nutrition, elevating pet wellness and well-being. - Worked directly with CEO to execute strategic business initiatives to ensure sustained growth. - Contributed to sales improvements >390% in the first 4 months. - Spearheaded initiatives to increase revenue. - Innovated and refined internal processes to enhance operational efficiency. - Elevated customer experiences through targeted communication development. - Drove partnership development for mutually beneficial collaborations. - Orchestrated expansion of wholesale channels to reach new markets. - Lead event expansion efforts. - Managed diverse projects to streamline operations and foster innovation.
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Mentor (Volunteer)Founder Institute - Keystone Feb 2023 - Present
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Chief Operating Officer/ CxoBolt On Technology (Automotive) Jan 2021 - Oct 2022Southampton, Pa, UsC-Suite Executive - SaaS | CXO | Customer Experience & Success | CCXP | CCSM - 2 | High Emotional Intelligence | Integrity | Strategic/Critical Thinker | Continuous Process Improvement | Churn Reduction | Business Development | Servant Leadership | Trusted Advisor | Change Agent | Authenticity | Curiosity | Communicator | Coach | Retention | Relationship Driven | Customer-Centric | Culture Focused | Transformational | Continuous Learning | Growth Mindset | Intentional | Collaborative | Values |As COO/CXO and key member of the executive team, I was accountable for leading numerous direct reports across Operational Support, Training, and Customer Service to optimize day-to-day operations for a high-growth SaaS startup; helped position the company optimally for a profitable acquisition, and generate YoY revenue growth.Some of my accomplishments include:➥ Helping scale annualized revenue from $3.1M to $9.5M in 6 years, resulting in a profitable 2021 acquisition. ➥ Served as key member of the M&A integration team; retained post-acquisition to provide stability and business continuity.➥ Streamlined internal onboarding cycles from 90 to 30 days. Achieved a 300% reduction in new staff ramp-up time. ➥ Reduced overall cycle time for software installation by 300% substantially improving service delivery time. -
Vp, Special ProjectsBolt On Technology (Automotive) 2017 - 2021Southampton, Pa, UsTasked with evaluating customer data to recommend new products and features with the goal of expanding market share. Some of my key contributions include:➥ Assembled a team to gather customer feedback, identify pain points, resolve customer challenges, and strengthen client relationships; Successfully doubled NPS scores.➥ Converted negative to neutral ratings by contributing to the development of a non-integrated version of one of our tools, achieving 25% customer retention and expanding access to new customers.➥ Leveraged data analyses to guide and inform the pre-sales strategy. Developed a program that pre-qualified prospects and categorized them into sales leads to support sales activities; successfully turned prospects into pre-qualified sales leads, achieved an abundance of high-potential leads, and provided revenue-generating opportunities for the sales team.
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Director Of Commercial Business DevelopmentBolt On Technology (Automotive) 2016 - 2017Southampton, Pa, UsResponsible for strengthening existing account relationships as well as generating new growth opportunities. I employed key market penetration initiatives to secure corporate partnerships and elevate customer service experiences by using state-of-the-art digital tools.Here are some of the ways I’ve made positive contributions to business growth:➥ Secured profitable partnerships with major industry retailers to sell Bolt On Technology software to their customer base of independent auto repair shops.➥ Contributed to 7,200 orders totaling $3.2M in revenue in 6 years. ➥ Managed industry-based corporate partnerships, driving market penetration to shift the industry into the digital era.As a member of Bolt On Technology's Executive Team, I developed, implemented and nurtured both new and existing customer-focused growth opportunities. These include potential technology integration partners, as well as strategic corporate partnerships with outcomes that drive positive change in the automotive industry. The success of BOLT ON TECHNOLOGY relies on the continued growth and success of our customers. On average, a BOLT ON customer is able to improve shop ROI by 39%. As BOLT ON TECHNOLOGY's Director of Commercial Business Development, all relationships are driven by the notion that a more efficiently run automotive repair shop, will allow for more transparent and meaningful relationship building between shops and their customers, resulting in ongoing repeat satisfied customers. I have a genuine interest in empowering the independent auto repair shop with tools to “think outside the toolbox” allowing them to become more professional, more efficient and ultimately more profitable. By taking the time to develop each of our relationships, I have successfully secured industry-based alliances that allow BOLT ON TECHNOLOGY to saturate the market, build a more consumer-friendly community and shift a traditional industry into the digital era.
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Corporate Process Improvement ManagerBolt On Technology (Automotive) May 2015 - 2016Southampton, Pa, UsLed a suite of process standardization and improvement initiatives in partnership with cross-functional teams. ➥ Assembled and managed the company’s first Customer Experience team within 2 weeks of joining the company. Although newer to the automotive industry, I am highly skilled in the business of increasing productivity, profitability and refining the overall customer experience through strategic process improvement.As BOLT ON TECHNOLOGY’s Corporate Process Improvement Manager, I am applying my expertise and the same proven methods that led to similar successes in hundreds of doctors’ offices to the independent auto repair industry. As a driving force to change the way the repair industry builds relationships with its customers, I implement customer-centered approaches to improve business operations, which begin within the walls of BOLT ON TECHNOLOGY and trickle down to our customers. At the core of BOLT ON TECHNOLOGY is the desire to empower auto repair shop owners to “think outside of the toolbox” in creating a customer experience that encourages trust, boosts customer confidence and adds value to the services provided, while simultaneously helping shops improve efficiency. In today’s competitive market, providing the best possible service goes a long way in building and retaining relationships with your customers.
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Founder & CeoElective Healthcare Strategies Dec 2008 - May 2015UsEstablished and operated Elective Healthcare Strategies to coach aesthetic specialty practices in the areas of client retention, revenue generation, and efficiency improvements. ➥ Helped aesthetic practitioners define their brand and style of patient communication, and redefine patient relationships. Increased engagement to boost practice revenue and productivity while elevating the patient experience. ➥ Created patient education processes that empowered the patients to make educated well-informed and personally relevant choices for their care.➥ Elevated the standard of care in communications with patients to increase patient participation and increase the likelihood of patient recommended treatment acceptance and compliance. The customer's experience is critical. It can make or break a relationship with your practice. I trained and coached physicians that provided elective healthcare procedures learn how to reduce the number of patients that walk out of their practice without signing up for care and become more effective with treatment planning consultations. This resulted in improved client retention, increased productivity, boosted practice revenue and improved patient interactions and communications. Extensive experience across multiple therapeutic specialties including dentists, plastic surgeons, and cosmetic dermatologists specializing in a variety of elective procedures such as cosmetic dentistry, cosmetic surgery, laser eye surgery, and hair replacement therapy. Outside of the aesthetic industry, I have worked with MDs, DOs, neurosurgeons, orthopedic surgeons, and chiropractors providing fee for service procedures such as spinal decompression. Empowered and educated patients are in a better position to choose the care they want. What's in it for the patient? They are more involved in making their own healthcare choices. What's in it for the doctors? It increases productivity and profitability, loyalty and long-term patient relationships. -
Community Outreach Director (Business Development / Marketing)Doc Bresler'S Cavity Busters 2010 - 2014Accountable for building relationships with local communities to influence pediatric dental decisions via community outreach, education, involvement, and support. ➥ Developed the company’s first Community Outreach Dental Education Program consisting of three educators and a team of support staff.➥ Grew into the largest program regionally reaching 100K+ children in the first year of inception and netting $450K+ in first-round revenue. ➥ Developed a community based B2B outreach initiative and co-branded with commercial corporate partners to elevate brand exposure.
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Account Manager / Physician Relationship Specialist / SalesThe Association For Safe And Effective Healthcare 2007 - 2010Managed a portfolio of 75+ clients (including chiropractors, neurosurgeons, and physicians) to generate new and renewal business. Some of my contributions include:➥ Increased YoY revenue growth by 55% by delivering cost-effective solutions that increased client productivity and profitability. ➥ Developed patient communication processes, protocols, and SOPs for assigned clients.Identified client barriers related to patient retention and designed customized strategies to meet physician-client’s individual clinic’s requirements. Established and maintained client-base loyalty and confidence to increase retention and create additional sales. Provided training, coaching and consulting services to physicians (M.Ds, D.Os, orthopedic surgeons, neurosurgeons and chiropractors) who provided Spinal Decompression, which is a non-surgical solution to back pain.
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Business Intelligence AnalystPharmaforce International 2001 - 2007Provided field force intelligence for a marketing, consulting & strategy business research firm, specializing in the pharma industry which enabled clients to strategically deploy their company’s resources to achieve a maximum competitive edge in the fields of Cardiology, Neurology, Oncology, Biotechnology, Pharmaceuticals, and other specialties in the United States and Europe. Conducted primary and secondary research on public and privately held companies. Participated in teams of global professionals and Project Managers to determine concrete deliverables and create project timelines in an effort to deliver to clients competitive intelligence data in a just-in-time format to clients. Interviewed key personnel at target companies as well as key opinion leaders. Researched, analyzed and compiled data for the creation of saleable benchmarking reports to the pharmaceutical industry. Wrote summary reports of relevant research with emphasis on business environment, competitors, and the organization itself.
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Account Executive / Member Service Consultant / Inside SalesLookingyourbest.Com / Genus.Net Apr 2000 - Oct 2001Start-up: Account Manager for a portfolio of 50+ client accounts encompassing various therapeutic aesthetic specialty practices including Plastic Surgery, Cosmetic Dermatology, Cosmetic Dentistry, Orthodontics, Refractive Surgery and Hair Restorations; key member of a team that implemented a strategic marketing and sales plan for an Internet based membership-driven company that provided online marketing services to Aesthetic Medical Practices. I was recognized for achieving a 93% contract renewal rate while continually capitalizing on revenue expansion and upselling opportunities. Positioned as the on-staff Practice Management Expert for customer service, internal marketing and patient relations. Served as the client's primary point of contact with the company. Responsible for client relationship development, satisfaction, retention and membership contract renegotiation. Facilitated projects and discussions with members about individual practice enhancement, identified opportunities for marketing and up-selling of all member services to maximize client exposure.
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Patient Care & Treatment CoordinatorCosmetic & Plastic Surgery Center 1998 - 2000Scheduled and conducted cosmetic pre-consultations to sell plastic and reconstructive surgical treatment plans. ➥ Managed patient relationships and relationships with outside referral sources; continually optimized all new patient experiences.➥ Managed all patient education materials. ➥ Liaised between patients and the doctor throughout the treatment process.
Andee Silverman Skills
Andee Silverman Education Details
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Community College Of Philadelphia
Frequently Asked Questions about Andee Silverman
What company does Andee Silverman work for?
Andee Silverman works for Brewscuits, A Division Of Top Dogg, Llc
What is Andee Silverman's role at the current company?
Andee Silverman's current role is Director of Strategic Business Development and Chief of Staff (Customer Experience).
What is Andee Silverman's email address?
Andee Silverman's email address is as****@****ogy.com
What is Andee Silverman's direct phone number?
Andee Silverman's direct phone number is (866) 829*****
What schools did Andee Silverman attend?
Andee Silverman attended Community College Of Philadelphia.
What are some of Andee Silverman's interests?
Andee Silverman has interest in Social Services, Children, Civil Rights And Social Action, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare.
What skills is Andee Silverman known for?
Andee Silverman has skills like Marketing, Healthcare, Management, Training, Sales, Online Marketing, Team Building, Strategy, Competitive Analysis, Hospitals, Business Development, Account Management.
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