THE KEY ROLEOptimizing business processes, budgeting, improving customer experience, reducing operating costs, improving product quality and service coverage.KEY ACCOMPLISHMENTS• Identified a problem with the supply of spare parts for TV, negotiated with the factory on improvement steps, as a result - in the future, savings from equipment write-off should be up to 70%;• Performed a complete analysis of product flow and prepared technical specifications for IT for the generation of monthly operational and management reporting;• Created a system for managing warehouse balances of spare parts to increase turnover and reduce operating costs for storage;• Systematized the process of technical consultations of the SC.

MAIN RESPONSIBILITIES• Budgeting and tracking key indicators: stock turnover (250М rub., 10K SKU), margin;• To increase product sales online (3 sites), offline (150 stores), B2B;• Development and implementation of a strategy to reduce the company's losses;• Optimization of business processes.KEY ACCOMPLISHMENTS• The comprehensive optimization of the department's activities allowed OPEX reduсtion in terms of the reserve for inventory impairment by 30% while sales margin was increased by 13%, which together contributed to business growth by 40% (EBITDA);• Implemented a project to increase the quality of OTM goods, which reduced the number of defects by 7%• By the introduction of analytics tools and developing a distribution & discount system in retail stores increased sales by 2x;• A new sales channel for discounted goods sales through the company's website was added, which allowed to increase sales by 20%;• Found 20+ companies and created a tender’s system for the sale of equipment, therefore in 2 years reduced the stock of service warehouses by 100M rub.;• Commercial terms in supply contracts were revised, that allowed to achieve the planned turnover of defective goods of 60 days in 1 year and reduced losses from its write-off by 70% in 2 years;• Made changes in the IT system for picking up defective goods from retail shops, thereby reduced the operational workload on the staff and increased turnover by 20%;• Due to an increase in the turnover of defective goods, the NPS metric of the call center increased by 10%;• Together with the legal department, performed actions to fight against consumer extremism and this reduced losses by 2.5 times;• Successfully and on time carried out the relocation of the distribution center and the integration of WMS with SAP;• New KPIs for employees were developed;• Accurate planning of the department activities and motivation of employees allowed three team members to receive promotions.

Main responsibilities:• Budgeting and P&L control: service loss and spare parts sales profit;• Contracts management, assessing financial and judicial risks;• Selective audit of service centers;• Administrative and technical support.Key accomplishments:• Systematized the work of 280 service centers;• Database for warranty reports assessment was established thus service expenses of the company for warranty repairs were reduced by 30%;• Average spare parts delivery time was reduced from 18 to 11 days by using of consolidated cargo.

Main responsibilities:• Warranty reports assessment;• Planning programs to support the efficient operation of service centers.Key accomplishments:• Reduced service costs by 38% within 3 years and average turnaround time was reduced from 17 to 7 days in two years by:- implementing a complete service policy which covers all service procedures thus reducing the number of requests from service centers;- logistics optimization on direct shipping to service centers;- developing a centralized management system to track all service center activities on repair either from Russian or EU offices;• Customer service level was improved by 17% by expanding a service network on 45 service centers.

• Technical support for service centers;• Certification of new products.

• Warranty reports assessment.