Anders Alfredsson Email and Phone Number
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Anders Alfredsson personal email
Experienced Contact Manager with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Service Delivery, Customer Relationship Management (CRM), Customer Satisfaction, Customer Retention, and Avaya Products. Strong support professional with a Computer engeiner focused in Computers and programming from Arboga DataTeknikum.
Postnord Sverige
View- Website:
- postnord.se
- Employees:
- 3118
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Head Of Customer ServicePostnord Sverige Feb 2020 - PresentVästerås, Sverige- Responsible for customer service with 540 employees. regarding company and private services within Postnord Sweden. The services are delivered from one office in Västerås and one outsourcing partner in located in Gothenburg. - Responsible for building a combination of digital and AI solution packet services combined with legislations-controlled mail/ letter services, where CTI and routing skill within the customer journey is focused on a new implementation of a seamless omnichannel solution.- Representative for customer service in 3 global projects (Nordic customs and Import solutions for all international packages - Nordic system platform for digital development - Employee work environment linked to sustainability)- Working within Agil processes with methods like scrum and safe models.
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Strategic Account DirectorTeleperformance Nordic Aug 2018 - Feb 2020Stockholm, Sverige- Commercially responsible for several selected large customers in the Nordic market ( Allente - Telenor – Synsam -BMW)- Responsible for building business relationships and, together with the Operation Managers at the local offices, develop the client's Services and follow up governance structure and set account and budget plans.- Be part of the Business development team to work with new market changes and product development where new digital and system solutions was in focus. -
Contact Callcenter ManagerTranscom Ab Mar 2012 - May 2018- Manager for Transcom's office in Eskilstuna with 630 employees.The role entails overall responsibility for operational operations, which mainly includes personnel responsibility, budgeting, monitoring of efficiency in processes and procuring agreements regarding staffing at central and local level. Together with a local management team of 40 employees secure that agreed goals are designed and delivered.- Be part and support the sales organization with knowledge and expertise in recruiting new customers. - Representative in the management group for Sweden and international participation in the Transcom worldwide operational forum -
Operation ManagerTranscom Ab Feb 2010 - Feb 2012- Responsible for follow-up and development of customers' production in Transcom Sweden. - Project manager towards the customer for implementations of new products and systems, design tutorials and work processes to align coaches and leaders within the business. - Participate in procurements for agreements at central and local level.- Operational responsibility for a production unit with 300 employees. Representative in the management team and account manager for operational activities.
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Business ManagerTranscom Ab Jan 2006 - Jan 2010- Responsibility for business development, profitability analysis and process improvement for the company's largest customers ex Tele 2. - Operational responsibility and personnel responsibility for a production unit of 150 employees. Representative in the management team.
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Project ManagerTranscom Ab Jan 2002 - May 2004- Responsible for sales development and project manager for new customers. (Optimal telecom- Digital vision)
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Infrasolution ManagerWm-Data Jan 1998 - Oct 2001- Responsible for WM-data's InfraSolution office in Arboga with 80 employees. Representative in the Central InfraSolution management team.- Salesperson and business developer at WM data Assistance - Responsible for all networks and educational systems at WM dataAssistance Region Central.- Network/system technician at WM-data, certified in Microsoft NCP and Novell products.
Anders Alfredsson Skills
Anders Alfredsson Education Details
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Arboga DatateknikumComputers And Programming
Frequently Asked Questions about Anders Alfredsson
What company does Anders Alfredsson work for?
Anders Alfredsson works for Postnord Sverige
What is Anders Alfredsson's role at the current company?
Anders Alfredsson's current role is Head Of Customer Service på PostNord Sverige.
What is Anders Alfredsson's email address?
Anders Alfredsson's email address is an****@****com.com
What schools did Anders Alfredsson attend?
Anders Alfredsson attended Arboga Datateknikum.
What skills is Anders Alfredsson known for?
Anders Alfredsson has skills like Contact Centers, Workforce Management, Customer Experience, Telemarketing, Service Delivery, Inbound Marketing, Call Center, Avaya, Customer Satisfaction, Crm, Customer Retention.
Who are Anders Alfredsson's colleagues?
Anders Alfredsson's colleagues are Sofie Berg, Karl Palm, Kemal Kursun, Barbara Holzmann, Luke George, Anders Porelius, Cornelia Havsing.
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Anders Alfredsson
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