Team Leader Service Desk Medicinsk Teknik
CurrentEmployed to start up and implement a servicedesk function for medical technical equipment/devices at Karolinska Unversitetsjukhuset. This function started the same day NKS (Nya Karolinska Sjukhuset) opened up, November 16:th 2016.I have, and have had, different roles since the start. Team leader for Servicedesk continuously, and for 9 months unit manager for 2 functions, Servicedesk and something called Flödet, which is a 24/7 department delivering medical technical equipment when needed… Show more Employed to start up and implement a servicedesk function for medical technical equipment/devices at Karolinska Unversitetsjukhuset. This function started the same day NKS (Nya Karolinska Sjukhuset) opened up, November 16:th 2016.I have, and have had, different roles since the start. Team leader for Servicedesk continuously, and for 9 months unit manager for 2 functions, Servicedesk and something called Flödet, which is a 24/7 department delivering medical technical equipment when needed within 10 minutes to all hospital units in the new building (NKS). These 2 functions consisted 10 FTE's and around 10 temporary employees, mostly students from KTH. All employees, except myself, are, or soon will be, medical technical engineers.I was responsible for employment in the role as team leader, even if it normally is the manager's responsibility. Takes care of the schedule planning for both functions, and report to the hospitals salary system. The 2 functions I'm involved in at the moment are Servicedesk, which is a Single Point Of Contact (SPOC) for all customers needing any assistance from the Medical Technical department. I am also working as the Incident Manager daily, and every 7:th week around the clock. Show less
