Anders Dall Olsen Email & Phone Number

København, Hovedstaden, Danmark

København, Hovedstaden, Danmark

● Coordinated and conducted full recruitment process between all departments (Software development, Consulting, Account Management, Client Service, Administration). ● Recruiting 20+ new employees in Q3-Q4 of 2022.● Conducted accelerated onboarding of new hires leading to a great reduction in onboarding time.

West Palm Beach, Florida, Usa

After successful setup of Client Service Team, transitioned into a central HR role. ● Responsible for all HR related areas, including recruitment process, payroll, benefit / compensationpackages, external partner negotiations and communications.● Achieved a very high Great Place to Work score (85+%) from the US office andmaintained the score throughout the expatriation.● Managed HRIS platforms and IT systems. ● Optimizing the effectiveness of our client facing resources.● Global C-suite reporting and sparing.

West Palm Beach-Området, Florida, Usa

Expatriated from Denmark to the United States in January 2017 as part of a team of 4 seniorresources.● Established office from scratch and 3rd lvl Technical Support Engineering department.● Initially recruited 3 employees for the starting team, quickly growing the team with 60%● Implementation of global follow-the-sun support model after opening office in Sydney, Australia,managing a global support engineering team of 15 (DK-US-AUS).● Responsible for incoming ticket prioritization and distribution.● Responsible for Client Service SLA response times and resolution times.● Major incident management.● Supervision, coaching and development of the US team.

Kalvebod Brygge 24, Copenhagen V

Promoted from Technical Supporter to Support Team Lead and later to Support Department Manager with responsibility of growing the technical support departments to match company growth and clientneeds, as well as strategic development of the team and the support roles and functions.● Forecasting, planning and execution of recruitment of new Technical Support Engineers (MS/BS level),including negotiation of salary and benefit packages.● Achieved and maintained a 4,8 / 5,0 client satisfaction rating throughout my period of 8+years in management of the team.● Performed education of all employees in Exerp’s own Saas ERP application.● Responsible for Client Service SLA response times and resolution times.● Incident management.● Successfully replaced the client facing ticket system during growth period, maintaining the4,8 / 5,0 score along and after project completion.● Consulting to large enterprise clients in the functional areas of the system. Hereunder fullimplementation projects as well as account management for enterprise clients.● C-suite reporting

København, Hovedstaden, Danmark

København, Hovedstaden, Danmark

Søborg