Key Responsibilities:Provide technical and operational support to all Oceaneering divisions and subsidiaries, including Survey Services (CNAV, S&P, and GEO), ROV, Advanced Technologies, Sales & Commercial, Products and Services, Installations, Training & Competency, and SCM.Perform onsite and offshore visits within a 24/7 support framework to deliver critical support for high-profile jobs.Assist in the installation, interface, troubleshooting, repair, and upgrade of survey equipment, ensuring minimal downtime and enhanced fleet reliability.Build and maintain strong client relationships through dedicated support and communication.Conduct Manufacturing Factory Acceptance Testing (FAT) and System Integration Testing (SIT).Respond to technical queries and provide solutions to both internal and external stakeholders.Develop and maintain technical procedures, flow charts, and documentation to aid the fleet in performing complex tasks.Trend Non-Productive Time (NPT) and develop improvement plans for equipment and processes.Contribute to the development of in-house training programs and new technologies to enhance fleet efficiency.

Independent used car buyer for used car dealerships.

Perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead storage organization, and display/signage maintenance designed to enhance the customer experience. Execute merchandising strategies and ensure products are displayed correctly to drive sales. Work in individually and in teams, with on-site supervisor and provide service to multiple departments in the store. Focus is on general bay service, projects and product resets while always keeping safety, accuracy and efficiency at the forefront. Cultivated, built and maintain strong relationships with store associates and provide superior customer service to both internal and external customers

Purchase pre-owned vehicle inventory for 16 locations in MI, IA and UT. Research, appraise, and purchase the proper number of vehicles monthly for eight franchise brands. Cultivate relationships with vendors, auctions, and stakeholders to secure the most desirable inventory and maximize front-end profit with a minimum number of days on the lot. Analyze and interpret data to gain an understanding of market trends, vehicle appraisal values, and reconditioning costs.

Working remotely, responsible for the retention of vAuto Stockwave clients, partner with clients to coach vehicle sourcing best practices, manage engagements in line with daily and weekly goals, and build relationships with key users and decision-makers. Analyze client software utilization data for risk scenarios and take appropriate corrective action, effectively communicate product enhancements/changes when required, and partner with Performance Managers on client engagements. Maintain a working knowledge of all related product functionality.

Technical expert in appraising pre-owned vehicles in VAuto Provision, utilizing the Strategy Page for the correct inventory, proficient in Stockwave, and individual auction websites with an average of 75 cars purchased per month.Purchasing pre-owned vehicle inventory for three northern Michigan locations averaging 300 used vehicle sales per month. Responsible for researching, appraisal, and purchasing the correct number of vehicles each month across seven franchise brands. Developed and maintained relationships with vendors, auctions, and other key stakeholders for the purpose of securing the most desirable inventory with the goal of maximizing front end profit with a minimum number of days on the lot. Analyze and interpret data to understand market trends, vehicle appraisal values, and reconditioning costs. Ability to work independently in a fast paced performance based environment.

Used consultative sales process to match customers with vehicles suiting their needs; Quality and follow-up on phone and Internet leads regarding pre-owned vehicle availability, price, and options; Cultivate relationships with new customers to achieve sales objectives and provide insight into the purchases process.

Support and manage store operations including sales, service, parts management, and contract sales. Leadership roles while developing professional strengths in succession plan program. Average annual individual equipment sales of $750,000.Listen to, identify, and exceed customer needs and expectations. Use experience to offer solutions to meet and exceed service expectations, proper maintenance knowledge, and use of equipment within customer budget constraints. Oversight and application of corporate policies, including human resources, change management, warranty claims, and brand management. Ability to manage multiple roles including service writer, parts counter sales, and equipment sales.Control of whole goods distribution, inventory management, and non-selling parts to vendors and suppliers.Establish and maintain oversight of workflow and coordination between customers, service manager, and technicians. Manage pick up, delivery, and scheduling of service work and new equipment. Staff scheduling, hiring processes, employee development, and training processes and procedures.Managed successful sales campaigns and projects leading to meet or succeed goals and mission of the organization. Successful service department process change in 2014, increased balance sheet negative to $180,000 net.