Anders Hallmén Valle-Riestra Email & Phone Number

Madrid, ES

Spain

GLOBAL multi cultural GROWTH leader with strong customer/people orientation. Proven strategy and implementation experience transforming organizations, generating sales growth by removing obstacles and focusing on delivery. Motivated in coaching and helping others to succeed.

Dublin City, County Dublin, Ireland

• From concept to business development.
• Creation of Customer Experience initiatives & patented technology solutions
• Design of innovative solutions to offer direct sponsorship opportunities to Champions league football sports clubs to hire best players.

Madrid, Community Of Madrid, Spain

• Management of several businesses at various countries and industries.
• Development and implementation of strategic plans and processes to drive business growth and exceed revenue targets.
• Business consultancy: definition of business expansion plans becoming interim General Manager to secure implementation success.
• Senior retail & Customer-Centricity advisor. Improving the customer-centricity, multi-channelling, HR, B2C-B2B, Digital Marketing, Customer Service, Food and Supply chain strategies and key actions.Achievements:
• Increase of sales >40% in 9 months.

Middle East, North Africa & South East Asia

• Creation and implementation of the customer-centricity strategy transformation across all brands, functions, and countries.
• Implemented value added Voice of the Customer Programme.
• Re-structuring for cost reduction.
• Creation and implementation of state-of-the-art customer centric training for 40K employees.
• Logistics, Marketing, Purchasing and Digital process re-definition.
• Due diligence for retail.

Spain

• Full responsibility for Stores B2C & B2B: 650 employees.
• Country management: Logistics, HR, Finance, Sales, Legal, Security, L&D, Recruitment, etc.
• Alignment and activation of global strategies into the local market.
• Definition of 3 specialized programs catering the unique needs of 3 different segments: elderly customers, PYMES companies with iOS software and children with disabilities.Achievements:
• Top performance NPS in EU + people care-engagement, driving sales & profitability.
• 3 global awards.

Helsingborg, Skåne County, Sweden

• Company’s new direction & roadmap.
• Customer Service Change management, returns, quality and responsible to convert visitors into customers and maintain loyalty by seamless shopping experience.
• Definition of KPIs, benchmark and guidance.
• 6500 employees & 25 countries.Achievements:
• Performance increase & cost reduction.

Helsingborg, Skåne County, Sweden

• Multichannel Programme & Business Transformation - Global HQ CR Stream Manager.
• Design of new business concept and implementation strategy including marketing, logistics, systems, finance and contact centre.
• Creation of operations excellence, pilot UK.

Italy

• New Global KPIs definition.
• Re-structuring all teams to align with the company’s strategic goals.
• Global Self Service tools developer.
• Global Store Manager coach.Achievements:
• Top Customer Service KPIs worldwide.
• Pilot Store Self Service tools / Efficiency gain

Spain

• 13 Stores is Spain & Portugal
• Complete transformation of 3 functions: Customer Service, Contact Centre and IKEA Food/Restaurants.
• Contact Centre centralization and implementation of new process.
• Last mile process improvement and negotiation with carriers.
• IKEA Restaurant Product: “Swedish Tapas”. Concept development together with Top Spanish Chef, cost analysis, staff training, pricing and monitor performance.Achievements:
• Contact Centre costs reduction: -60%.

Madrid, Community Of Madrid, Spain

• Created and implemented 1st “IKEA SCHOOL”:
• Analysis of KPIs and creation of the training path, leadership and competence department.. Development, training, follow-up, and evaluation of potential staff and managers
• Succession planning for expansion.Achievements:
• Fastest ever expansion: 9 stores in 1 year.

San Sebastián De Los Reyes, Community Of Madrid, Spain

• Project and store opening manager for 1st “Flag Ship” & Shopping Centre development (Megapark)
• Selection, training, and management of all the teams (retail, HR, decoration, restaurant, etc.) Workforce planning.
• Budget management, P&L control, and forecast.
• KPIs definition and control.Achievements:
• Most profitable store globally for 5 consecutive years (15% net profit).

Spain

• Youngest Store Manager Seville, Madrid, and UK.
• Management and follow-up of sales, staff, logistics, merchandising and P&L.
• New business concept Lingerie, Food, and cosmetics mall openings.

Global Executive Business Programme, Business/Managerial Economics

Bachelor Of Business Administration (Bba), Business, Management, Marketing, And Related Support Services

Activities and Societies: Scholarship