Anders Joergensen Email & Phone Number

Copenhagen Municipality, Capital Region Of Denmark, Denmark

Hedehusene

In April 2023 I was given the responsibility to start up a new team - Preparation, BCM Road Implementation.The purpose was to make sure that all countries in scope for the Road Way Forward programme would be ready for the actual roll-out and adoption to all Road standards and processes. This included the following areas:- Customer Agreement standardization- Haulier Agreement Standardization- Asset Management- BDS (Booking Data Standard)- Connectivity and… Show more In April 2023 I was given the responsibility to start up a new team - Preparation, BCM Road Implementation.The purpose was to make sure that all countries in scope for the Road Way Forward programme would be ready for the actual roll-out and adoption to all Road standards and processes. This included the following areas:- Customer Agreement standardization- Haulier Agreement Standardization- Asset Management- BDS (Booking Data Standard)- Connectivity and Integrations- Complex CustomersBesides building up a team of 6 different individuals from 5 different nationalities, I managed to create a high performing team with a unique team spirit and collaboration across the different areas of responsibilities.We managed to create the roadmap for Preparation activities including communication plans, change management plans, stakeholder map and not least setting up KPI's for the areas of Haulier and Customer agreement Standardization and Customers & Partners. Our own processes was documented in a "Cookbook" to have a clear structure of our ways of working, documents, meeting and workshop structure and generally the whole "Preparation package" we would work by, along the interdependencies with the rest of the organization.The introduction to the countries of Road Standards involved to a high degree training and instructions to work in a specific way, but especially stakeholder -and change management to support as smooth as possible the transsision for the countries and users. Show less

København Og Omegn

As a Business Change Manager at DSV Road, Implementation team, I was mainly driving the implementation of a new TMS (Transport Management System) across Europe.In the global Road BCM department I have worked in the operational excellence team, defining frameworks and standardizing group processes for the Road Way Forward Program - specifically but not limited to order management including the product and service catalogue and complex customer framework. I was offered the responsibility to… Show more As a Business Change Manager at DSV Road, Implementation team, I was mainly driving the implementation of a new TMS (Transport Management System) across Europe.In the global Road BCM department I have worked in the operational excellence team, defining frameworks and standardizing group processes for the Road Way Forward Program - specifically but not limited to order management including the product and service catalogue and complex customer framework. I was offered the responsibility to define part of our Products and lead the group of specialists to make sure this was standardized and implemented into our system landscape. Also my responsibilities included Implementation and Change management activities specifically:- Training and onboarding management and key users in TMS functionalities- Conducting GAP workshops to determine gaps between current and future business and system processes including key customer setup. - Driving change management (ADKAR)- Specialist knowledge of systems and business processes, with the focus being on Quote & Book and Order management, Show less

Hedehusene

Brøndby, Region Hovedstaden, Danmark

As country implementation project manager, I was responsible for successful implementation of DHL Freight's new global TMS (Transport Management System) in Denmark. I was managing a team of 5 functional workstream leads that in the project reported to me.The position required insight in logistics processes, leadership skills, project management methods and tools, ability to communicate at all levels in the organization, presenting and bringing insight to senior management team. Ability… Show more As country implementation project manager, I was responsible for successful implementation of DHL Freight's new global TMS (Transport Management System) in Denmark. I was managing a team of 5 functional workstream leads that in the project reported to me.The position required insight in logistics processes, leadership skills, project management methods and tools, ability to communicate at all levels in the organization, presenting and bringing insight to senior management team. Ability to operate on country and cluster level (Nordic) across functions, countries and cultures.The TMS that was to be implemented was not only an IT system with a high number of interfaces and applications linked to it. It was a transformation project replacing several old TMS's in different countries, aligning products and processes, which meant that it couldn't be replaced one to one with the old TMS, thus making the whole project very complex. Therefore a great part of the project concerned finding and analyzing the GAP's between current and to-be processes, interfaces and tools, and decide for solutions to these gap's. Being the main IT system, it was the highest profiled project for many years, and very important to be successful as it interfaced with finance applications, operations, WMS, data warehouses, customer booking portals, suppliers etc., impacting the work processes of almost everyone in the company. Show less

Brøndby, Region Hovedstaden, Danmark

Starting in the logistics industry as customer implementation manager at DHL Freight Denmark in 2016, I developed this new role and the processes around it, to ensure proper implementation of new customers. I implemented and managed projects for some of our largest customers, developing my Project Management skills, while securing standardised structures and processes for the onboarding of small and midsize customers.

Tuborgvej 5, 2900 Hellerup

Since November 2015 I worked at Institute for Business to Government. It is a consulting company that specializes in making sales strategies for companies that want to trade and sell to the public market.I was responsible for the CRM system (webCRM) including the coordination of sales activities.Finding that B2G’s CRM system never was fully implemented and adopted by sales agents, employees and management, I took the responsibility of understanding the challenges and needs of users and… Show more Since November 2015 I worked at Institute for Business to Government. It is a consulting company that specializes in making sales strategies for companies that want to trade and sell to the public market.I was responsible for the CRM system (webCRM) including the coordination of sales activities.Finding that B2G’s CRM system never was fully implemented and adopted by sales agents, employees and management, I took the responsibility of understanding the challenges and needs of users and made necessary changes in order to make it work. I succeeded by:- Adapting and personalizing the CRM-system to fit B2G’s sales process.- Identifying parametres to be measured, making it possible to draw data from the system and generate reports for management- Implementing changes in the sales process and teach the sales agents in using the system correctly.- Updating new leads and develop activity lists for sales agents. - I participated in two courses by WebCRM for administrators and sales managers.This led to a more streamlined process for the sales agents and a better overview for management.Another task was to gather quantitative and qualitative data as background material for the use of developing sales strategies for B2G’s customers. - Including preparing and conducting interviews with customers, buyers in the market and competing companies. - General market research.I also participated in developing the actual sales strategies together with project managers. - Including customer meetings and workshops with the team and our customers.Finally I wrote tenders to potential customers. Show less

Vedbæk

Managing building projects for companies and private customers, responsible for calculating customer offers, executing the jobs, bookkeeping, relationship building and general management of my company.

Vedbæk

At Vedbæk yacht club surf division limited to summer months teaching groups of both youngsters and adults. This job has given me skills in teaching, speaking in front of crowds and making people listen and understand what I am communicating.

Copenhagen Area, Denmark

In the job I was selling accommodation, flights, and package holidays to people going skiing in Norway, Sweden, and the Alps. I managed the whole customer relationship process from initial contact through e-mail or phone, to reservation and bookings to complaint handling. Also direct contact with both Norwegian and Swedish professionals for booking requests, change of bookings and information seeking inquiries was a daily part of the job. Additionally I spend some time keeping the website up to… Show more In the job I was selling accommodation, flights, and package holidays to people going skiing in Norway, Sweden, and the Alps. I managed the whole customer relationship process from initial contact through e-mail or phone, to reservation and bookings to complaint handling. Also direct contact with both Norwegian and Swedish professionals for booking requests, change of bookings and information seeking inquiries was a daily part of the job. Additionally I spend some time keeping the website up to date, finding it important to provide correct and clear communication to potential and current customers. Show less

Copenhagen Area, Denmark

Based in Copenhagen, I was responsible for the Development of new marketing material, activities and events. I got the job after successful internship during my service management studies. Responsibilities included contact to press, industry stakeholders e.g. travel agencies, airlines, other Icelandic Tourist Board offices in the nordic countries for coordinating fares, marketing campaigns, events and meetings. I also gathered material and wrote a monthly newsletter. Mingling and creating good… Show more Based in Copenhagen, I was responsible for the Development of new marketing material, activities and events. I got the job after successful internship during my service management studies. Responsibilities included contact to press, industry stakeholders e.g. travel agencies, airlines, other Icelandic Tourist Board offices in the nordic countries for coordinating fares, marketing campaigns, events and meetings. I also gathered material and wrote a monthly newsletter. Mingling and creating good relationships with different stakeholders were important job specifications, not least at fares and conventions. Show less

Hellerup

(experience-marketing bureau). Worked as on-location staff on a variety of events.

Høvelte Kaserne Og Rosenborg Kaserne I København

During my 12 months of military service in the Royal Danish army, I served as a private guard guarding the Queen of Denmark and her family. During the ”green” period of service I was trained in a medical aid division. During my military service I aquired the following skills: Teamwork, patience, endurance, target orientation, while exploring and expanding my physical and mental boundaries.

Master’S Degree, Masters Thesis

April to December 2013. My thesis concerned relationship management in an open innovation context. Specifically through a case study.

Cand.Merc. / M.Sc. Strategic Market Creation (Smc), Strategic Marketing, Innovation, Business Development

The focus on the concentration is marketing and especially business development. Using innovation as a driver for growth is necessary.

Prince 2 Project Management, Foundation

Bachelor Of Science (B.Sc.) Business Administration And Service Management, Business Economics, Service Industry

After my AP degree in service management and work experience with the Icelandic Tourist Board and with Rejsecenter Norge, I decided to aim.

Ap Service Management, Business/Marketing/Service Industries

A 2 year AP degree that is concerned with developing planning and delivering services in companies operating in the service, tourism.