Experienced Application Support Specialist with knowledge of multiple software tools. I have a background in information technology and the service sector. Financial management, payroll, real estate management, and bank transactions are areas that I specialize in, but I also possess knowledge in invoicing and technical troubleshooting, including printer issues. Proficient in Enterprise Resource Planning (ERP) systems, customer support, and fluent in multiple languages, I am a strong IT professional with a degree in economics with a focus on accounting from Jakobstads Handelsläroverk.During my time at Visma, I worked as an application specialist, directly assisting customers with their issues and providing training to both customers and colleagues in software usage. I was actively involved in the implementation of new programs for clients. Understanding customers' needs for assistance is one of my strengths, and finding quick solutions makes the work interesting, as each day presents new challenges. Before transitioning to customer support, I worked as a payroll accountant and invoicer, managing various administrative tasks within accounting and accounts receivable.I have extensive experience working with a variety of software, including Microsoft programs such as Word, Excel, and Outlook, as well as Google tools, AnyDesk, Teams, TeamViewer, Crystal Reports, Visma L7, Entry, Netvisor, Jira, Zendesk, and Salesforce.