Anders Ösmark Email & Phone Number

Stockholm, Sweden

Stockholm, Sweden

Stockholm, Sweden

Stockholm, Sweden

Leading the Service management team to focus on our Major accounts in the Nordic area. Make sure we provide services according to agreement with excellent quality.• Lead the Service management team in the Nordic.• Provide Premium customers with single point of contact for all issues.• People management.• Escalation point for our customers to improve the company performance.• Acting as the link between regions and central functions for Customer related programs.• Drive implementation of ITIL work processes for Service Management.• Provide service quality checks and report to the customers and management. • Drive customer satisfaction for the Nordic region. • Protect majority of existing Nordic revenue by excellence in Service Management (75% of the regions monthly revenue).• Initiate and complete Service Improvement Plans to customer satisfaction.• Drive up-sell activities for the customer base to increase revenue. • Drive development of service processes to meet customer’s satisfaction.• Develop the team and their personal skills• Create an open and fun workplace for my team and other teams in the office.

Stockholm, Sweden

Stockholm, Sweden

• Lead the Sales Operations Team in the Nordic of 8 people.• Support all Sales activities with Technical Sales Support (Sales Engineers), Sales Admin (Order processing), Customer Service Management (Service account managers Post-Sales) and Quote request delivery.• People management.• Member of the company steering group to set company strategies and operational programs.• Escalation point for our customers to improve the company performance.• Acting as the link between regions for Customer related programs.• Work with central Product Management/Development to enhance the services for our region and market.• Build product/solutions excellence in knowledge (They all still work at the company).• Establish a presales quote/order processing workflow to give better and fast responses to our salesforce.

Stockholm, Sweden

 Customer Service Manager for premium accounts in the Nordics. Monitoring the Customer service performance against SLAs. Acting as the customers advocate into the company. Make sure Service are restored at minimum impact. Advice and recommend customer additional service enhancements. Perform regular meetings with reporting of the Service situation. Point out new services available for the customers. Capture Customers need and introduce them to new solutions. Up sell activity. Develop the customers with cross sell of other products.

Brussels Area, Belgium

Responsible for the Hosting product set within EMEA (5 product lines). Manage product strategy, development and life cycle management.Manage partner relations for delivery of VAS to the Hosting portfolio. Manage revenue budget, positioning and pricing, marketing campaigns. Provide BID support to non-standard solutions and represent Product Management at the Opportunity Review Board. Responsible for Sales training and Customer support, sales tools and sales channel strategy.Coordination with other MCI regions to harmonize the Hosting portfolio.

Brussels Area, Belgium

Responsible for the Colocation product line in EMEA. Manage product strategy, requirements and life cycle management. Manage revenue budget, positioning and pricing, marketing campaigns. Responsible for education of sales and customer support, sales tools and sales channel strategy.Development of product bundle solutions for sales channel specific requirements associated with the Hosting portfolio.Line management responsibility.

Brussels Area, Belgium

Business Development Director EMEAResponsible for all infrastructure development within UUNET EMEA. Infrastructures to support our Web Hosting services roll out in new countries and upgrades of existing countries (New facilities). Internet Networks (fiber backbone) development to support growing business and strategic implementations.Business case production, investment approval negotiations within EMEA board of directors, implementation program and P&L ownership.Line Management responsibility.Business Development Manager EMEAResponsible for all business development activities within Scandinavia.Setting business growth projections and Implement programs to reach the budget targets with local OPCO’s Managing Directors.Collected and assembled the market information to form a Strategic Business plan and presented to the Executive board for EMEA.

Brussels Area, Belgium

Senior BID Manager/Senior Technical sales specialist EMEABuilt up the Bid management function for MFS in EMEA from scratch.Lead and develop custom designed solutions in responses to Major RFP’s by acting as internal project manager to work with the company divisions to secure a cost efficient and quality assured business proposition to a prospect/customer. Define the process of inter-working between functions to get executive approval for custom solutions.Designed and implemented a standard for enabling low cost entry in new countries. This solution has been used to roll-out company presence in more than 10 countries in EMEA. Contributed to find a solution and win more than 80% of non-standard deals.Act as Sales specialist and advisor for new started OPCO's in EMEA.

Brussels Area, Belgium

Continue develop Bid Management and implement a strategy to expand cost effective into new markets. This leading into my next role as Business Development for the Nordics region.

Bromma, Stockholm, Sweden

Project ManagerResponsible for setting up a new function within BT EMEA to support strategic customers with better Quality of service. Country Project owner responsible to enhance the “book to bill” cycle within EMEA. Shorten lead-times up to 2 month for International data services.Managed major Scandinavian customers like Nokia Mobile phones, SKF, Sandvik, ASTRAzeneca, Unilever and Swedish Ministry of Foreign Affairs. Project Manager for the implementation and design of LAN/Wan solution for ASTRA, a router network of 55 nodes WW on time and within budget, with highest customer satisfaction.Extended the PM role into full Service Account Management. Post sales activity to be the link between the AM and customer on a day to day basis. Never lost an account.Rewarded as most contributed non-sales employee to BT in Scandinavia.

Product- and Technical support Manager Responsible for the introduction of a new brand in the Swedish marketplace. Building up sales channels for our data products. Setting up the technical support team for our resellers. Introducing marketing campaigns to support sales channels promoting our products.

Account manager Responsible for all Sales in Scandinavia of the TYMNET network services. Extension of the TYMNET packet switches service that was operational in US by MDIS.  Successfully closed the second largest customer in Europe (Sandvik) at $90K MRR.  Building up prospect base from zero level to a multi Million $ revenue within a Year.Technical SW support engineer Responsible for SW development and implementation of TYMNET communication products on the Scandinavian market. Support ownership of a new product designed for the X25 packet switch network to convert data protocols for IBM and UNIX communication systems.  Post- and pre- sales support for major accounts.

System designer and programmer  New SW product development designed for company insurances. Full design, programming, testing and implementation at customer branches. Responsible for product functionality.

System designer for AXE functions Responsible for functions within the Ericsson digital switches AXE.  New function development (SW) design, programming and testing in real plants. Support existing customers with SW fault tracing, modifications and adaptations all over the world. Fault tracking on customer site to secure services agreements and close final contractual obligations before final payments.