Anders Ösmark Email & Phone Number

Stockholm, Sweden

Stockholm, Sweden

Stockholm, Sweden

Stockholm, Sweden

• Leading the Service management team to focus on our Major accounts in the Nordic area. Make sure we provide services according to agreement with excellent quality.
• Lead the Service management team in the Nordic.
• Provide Premium customers with single point of contact for all issues.
• People management.
• Escalation point for our customers to improve the company performance.
• Acting as the link between regions and central functions for Customer related programs.

Stockholm, Sweden

Stockholm, Sweden

• Lead the Sales Operations Team in the Nordic of 8 people.
• Support all Sales activities with Technical Sales Support (Sales Engineers), Sales Admin (Order processing), Customer Service Management (Service account managers Post-Sales) and Quote request delivery.
• People management.
• Member of the company steering group to set company strategies and operational programs.
• Escalation point for our customers to improve the company performance.
• Acting as the link between regions for Customer related programs.

Stockholm, Sweden

 Customer Service Manager for premium accounts in the Nordics. Monitoring the Customer service performance against SLAs. Acting as the customers advocate into the company. Make sure Service are restored at minimum impact. Advice and recommend customer additional service enhancements. Perform regular meetings with reporting of the Service situation..

Brussels Area, Belgium

Responsible for the Hosting product set within EMEA (5 product lines). Manage product strategy, development and life cycle management.Manage partner relations for delivery of VAS to the Hosting portfolio. Manage revenue budget, positioning and pricing, marketing campaigns. Provide BID support to non-standard solutions and represent Product Management at.

Brussels Area, Belgium

Responsible for the Colocation product line in EMEA. Manage product strategy, requirements and life cycle management. Manage revenue budget, positioning and pricing, marketing campaigns. Responsible for education of sales and customer support, sales tools and sales channel strategy.Development of product bundle solutions for sales channel specific.

Brussels Area, Belgium

Business Development Director EMEAResponsible for all infrastructure development within UUNET EMEA. Infrastructures to support our Web Hosting services roll out in new countries and upgrades of existing countries (New facilities). Internet Networks (fiber backbone) development to support growing business and strategic implementations.Business case.

Brussels Area, Belgium

Senior BID Manager/Senior Technical sales specialist EMEABuilt up the Bid management function for MFS in EMEA from scratch.Lead and develop custom designed solutions in responses to Major RFP’s by acting as internal project manager to work with the company divisions to secure a cost efficient and quality assured business proposition to a prospect/customer..

Brussels Area, Belgium

Continue develop Bid Management and implement a strategy to expand cost effective into new markets. This leading into my next role as Business Development for the Nordics region.

Bromma, Stockholm, Sweden

Project ManagerResponsible for setting up a new function within BT EMEA to support strategic customers with better Quality of service. Country Project owner responsible to enhance the “book to bill” cycle within EMEA. Shorten lead-times up to 2 month for International data services.Managed major Scandinavian customers like Nokia Mobile phones, SKF.

Product- and Technical support Manager Responsible for the introduction of a new brand in the Swedish marketplace. Building up sales channels for our data products. Setting up the technical support team for our resellers. Introducing marketing campaigns to support sales channels promoting our products.

Account manager Responsible for all Sales in Scandinavia of the TYMNET network services. Extension of the TYMNET packet switches service that was operational in US by MDIS.  Successfully closed the second largest customer in Europe (Sandvik) at $90K MRR.  Building up prospect base from zero level to a multi Million $ revenue within a Year.Technical SW.

System designer and programmer  New SW product development designed for company insurances. Full design, programming, testing and implementation at customer branches. Responsible for product functionality.

System designer for AXE functions Responsible for functions within the Ericsson digital switches AXE.  New function development (SW) design, programming and testing in real plants. Support existing customers with SW fault tracing, modifications and adaptations all over the world. Fault tracking on customer site to secure services agreements and close.