Technical Architect For Sap C4C
Current
Århus, Middle Jutland, Denmark
Responsible for release planing, integration setup, design of user management, and support/sparring for our offshore team handling the daily operations and new configurations and developments. Integration setup include integrations to SAP ECC, Azure AD, Cisco PBX, and a variety of other systems. Together with the Solution Architects for Sales and Service I have transformed the business requirements into the best fit for the combined solution across the ticketing and sales opportunities areas.Have presented the implementation considerations and the solution at SAPInsider in Amsterdam (June 2017), as well at several SAP Reference Live calls with a number of potential C4C customers