Jennifer Cortez Email & Phone Number

Olathe, KS, US

Schaumburg, Illinois, United States

• Created streamlined onboarding/offboarding program to include legal compliance focus.
• Created recruitment strategies resulting in the discontinuation of using expensive agencies.
• Provided guidance to Employee Engagement Committee to provide a better work environment.
• Administered all payroll functions.
• Maintained Fiduciary duties for all benefits of our self-funded health, vision and dental accounts as well as 401k, HSA/FSA accounts, and communicating wellness/EAP initiatives.
• Managed and tracked FMLA, STD, LTD for all employees.

South Elgin, IL

• Responsible for the overall profitability, sales culture, people development, store standards/operations and excellent customer experience within the store.
• Increased team performance to improve sales by 60% over previous year.
• Recruited, developed, and promoted multiple levels of management positions.
• Facilitated weekly market level sales/strategy training calls.
• High success in resolving customer and associate concerns in challenging supply chain market.Achievements:-FY 2015- Grew sales 22% to previous year, achieving Top Comp Store in the company for the year-FY 2015 Q4.

Lake Zurich

Crystal Lake, IL

• Recruited talent & increased associate engagement.
• Developed high customer service culture.

Hoffman Estates, IL

• Conducted onboarding and training of new and existing team.
• Maintained accurate inventory, merchandising and pricing.
• Re-location Project Team

Kildeer, IL

• Managed team of newly promoted supervisors and 30 plus associates
• Increased top line sales revenue in comparison to previous year
• Enhanced associate engagement with customers resulting in high satisfaction ratings
• Successfully instilled a safety culture achieving 550+ days incident free
• Ensured compliance of policies regarding pricing, paperwork, daily operations, merchandising and care of pets resulting in a 91% audit score

* Managed leadership and team of 50 plus associates in $10 million store * Actively recruited, interviewed, and hired in understaffed store* Facilitated weekly sales strategy meetings with managers and supervisors* Collaborated business development strategies with district staff weekly* Provided necessary feedback during performance reviews * Analyzed.

* Managed sales team performance * Promoted several associates to supervisor positions* Interviewed, hired, and staffed sales teams* Increased store Gross Margins and overall Revenue* Facilitated store and department training meetings* Analyzed productivity reports and set action plans to improve* Effective in customer problem solving and decision making

* Presented, implemented, and measured new company processes within stores* Analyzed findings from customer surveys to better understand sales specialist and customer mindsets* Successfully rolled out new policies that led to labor efficiency, increased customer close rate, and expense reduction* Facilitated store meetings* Active member of recognition team

* Minimized losses by enforcing inventory control procedures* Organized the relocation and grand opening of a new store* Achieved Net Operating Profit budgets by managing store expenses and P&L reports* Led conference calls for district* Human Resource Ambassador in 8 store audit for compliance development training* Selected to act as the District.

Currently Enrolled, Business Administration

Education record