Jennifer Cortez Email & Phone Number

Olathe, Ks, Us

Olathe, Ks, Us

Schaumburg, Illinois, United States

• Created streamlined onboarding/offboarding program to include legal compliance focus.• Created recruitment strategies resulting in the discontinuation of using expensive agencies.•Provided guidance to Employee Engagement Committee to provide a better work environment.• Administered all payroll functions.• Maintained Fiduciary duties for all benefits of our self-funded health, vision and dental accounts as well as 401k, HSA/FSA accounts, and communicating wellness/EAP initiatives.•Managed and tracked FMLA, STD, LTD for all employees.•Facilitated projects such as the annual open enrollment and annual performance review processes.•Maintained Paylocity HRIS system.

South Elgin, Il

Responsible for the overall profitability, sales culture, people development, store standards/operations and excellent customer experience within the store. • Increased team performance to improve sales by 60% over previous year.• Recruited, developed, and promoted multiple levels of management positions.• Facilitated weekly market level sales/strategy training calls.• High success in resolving customer and associate concerns in challenging supply chain market.Achievements:-FY 2015- Grew sales 22% to previous year, achieving Top Comp Store in the company for the year-FY 2015 Q4- Awarded as Top Store in Market for Profitability -FY 2016 Q1- Awarded as Top Store in Market for Profitability

Lake Zurich

Crystal Lake, Il

• Recruited talent & increased associate engagement.•Developed high customer service culture.

Hoffman Estates, Il

• Conducted onboarding and training of new and existing team.• Maintained accurate inventory, merchandising and pricing.• Re-location Project Team

Kildeer, Il

• Managed team of newly promoted supervisors and 30 plus associates• Increased top line sales revenue in comparison to previous year• Enhanced associate engagement with customers resulting in high satisfaction ratings• Successfully instilled a safety culture achieving 550+ days incident free• Ensured compliance of policies regarding pricing, paperwork, daily operations, merchandising and care of pets resulting in a 91% audit score

* Managed leadership and team of 50 plus associates in $10 million store * Actively recruited, interviewed, and hired in understaffed store* Facilitated weekly sales strategy meetings with managers and supervisors* Collaborated business development strategies with district staff weekly* Provided necessary feedback during performance reviews * Analyzed productivity reports and implemented action plans daily* Extensively monitor competition and act accordingly * Created proactive customer service environment

* Managed sales team performance * Promoted several associates to supervisor positions* Interviewed, hired, and staffed sales teams* Increased store Gross Margins and overall Revenue* Facilitated store and department training meetings* Analyzed productivity reports and set action plans to improve* Effective in customer problem solving and decision making

* Presented, implemented, and measured new company processes within stores* Analyzed findings from customer surveys to better understand sales specialist and customer mindsets* Successfully rolled out new policies that led to labor efficiency, increased customer close rate, and expense reduction* Facilitated store meetings* Active member of recognition team

* Minimized losses by enforcing inventory control procedures* Organized the relocation and grand opening of a new store* Achieved Net Operating Profit budgets by managing store expenses and P&L reports* Led conference calls for district* Human Resource Ambassador in 8 store audit for compliance development training* Selected to act as the District Operations Manager to improve multiple stores’ operational standards* Facilitated Inventory meetings for district of multiple stores* Established seamless operational procedures that led store to become Regional Training Center for 80 stores* Provided management training for newly hired managers for 80 stores

Currently Enrolled, Business Administration

Education record