Lea Andersen Email & Phone Number

Charlotte, North Carolina, US

• Create new monitoring alerts using Python, SQL. JSON, Elasticsearch, Painless.
• Troubleshoot issues with alerting. Adjust existing alerts for timing, data matching.
• Research into raw data to consider new ideas and approaches for monitoring.
• Support the Application Monitoring Team on the queue. Write documentation for new alerting.
• Coordinate with project management, account management to set up monitoring for new clients.

Charlotte, North Carolina, US

• Monitor alerts for various scheduled jobs, file generation, payment processors and clients/partners for constant tracking and to identify potential issues.
• Research and action alerts by reaching out to internal teams, payment processors and billers to resolve.
• Create new alerts in Painless and Python/SQL.
• Write runbooks for handling new alerts and update existing runbooks.
• Onboard and train new hires.

• Teach English to non-native speakers using TPR, props, illustrations, realia.
• Submit thoughtful and concise student progress reports.
• Practice excellent time management in teaching the material, and switching from one lesson to the next.
• Communicate in a clear, efficient, and respectful manner with students who possess varying levels of English ability, from total beginners to very advanced.
• Utilize technical skills in getting back to up to speed quickly when there are network or audio issues.Environment: Windows OS, Chrome, HTML, Flash, Networking, ManyCam.

• Resolve a high volume of customer-reported issues primarily through a ticket management system (Zendesk), including escalations of complex problems.
• Identify, test and accurately report software bugs to the Development team.
• Create and maintain internal and customer-facing support documentation, including a significant contribution to the customer facing knowledge base for School Loop’s SLS2 release.
• Analyze and solve problems across a variety of domains including data management, data integration, partner services, UX/UI, and end-user caused issues.
• Communicate in a clear, efficient, and empathetic manner with users who possess varying levels of technical ability including students, teachers, webmasters and system administrators, with a high level of empathy and.
• Prioritize user requests balancing complex tradeoffs between problems of scale, problems that affect one teacher versus many, problems that impact the public reputation of a district, and ones that could affect renewal.

Canonsburg, PA, US

• Troubleshooting a wide variety of licensing and systems issues for ANSYS customers, frequently over WebEx, with emphasis on FLEXlm licensing and ANSYS software.
• Focusing on networking (ports, firewall, anti-virus), configuration of the ANSYS software and licensing, and OS / hardware / device driver issues which affect how the ANSYS software is running.
• Customization in C#, Python, XML, writing and modifying code to customize ANSYS Remote Solve Manager software to work with customers' Job Schedulers (including SGE, LSF, PBS Pro, Microsoft HPC 2012) flags and.
• Involved in testing and writing customer and internal support solutions.
• Writing training materials for FLEXlm licensing overview.
• Customizing Bash scripts to submit System Coupling Jobs (combined Mechanical and Fluids) to Job Schedulers to run distributed on multiple nodes/cores on the HPC cluster.Environment: Windows OS, Linux OS, Python, Bash.

Emeryville, California, US

• Working in a Linux/UNIX environment to design, develop, test, and maintain tools for server configuration, software installation and software migration.
• Carry out design and implementation of automated scripts, collaborating with installation and migration engineering teams.
• VM and system administration, pattern maintenance and source control (SVN, SCCS), writing SQL (PostgreSQL/mySQL) to extract information and install product configuration.
• Researching and resolving configuration and systems issues, tracking and installing bug fixes.
• Writing and maintaining Perl and Shell scripts for product install and pattern distribution.
• Researching and implementing technical solutions for SFTP/SCP chroot jail.

Bachelor'S Degree, Computer Science

Master'S Degree, Library And Information Science