Lea Andersen Email & Phone Number

Charlotte, North Carolina, Us

• Create new monitoring alerts using Python, SQL. JSON, Elasticsearch, Painless.• Troubleshoot issues with alerting. Adjust existing alerts for timing, data matching.• Research into raw data to consider new ideas and approaches for monitoring.• Support the Application Monitoring Team on the queue. Write documentation for new alerting.• Coordinate with project management, account management to set up monitoring for new clients.

Charlotte, North Carolina, Us

• Monitor alerts for various scheduled jobs, file generation, payment processors and clients/partners for constant tracking and to identify potential issues.• Research and action alerts by reaching out to internal teams, payment processors and billers to resolve.• Create new alerts in Painless and Python/SQL.• Write runbooks for handling new alerts and update existing runbooks.• Onboard and train new hires.

• Teach English to non-native speakers using TPR, props, illustrations, realia.• Submit thoughtful and concise student progress reports.• Practice excellent time management in teaching the material, and switching from one lesson to the next.• Communicate in a clear, efficient, and respectful manner with students who possess varying levels of English ability, from total beginners to very advanced.• Utilize technical skills in getting back to up to speed quickly when there are network or audio issues.Environment: Windows OS, Chrome, HTML, Flash, Networking, ManyCam.

• Resolve a high volume of customer-reported issues primarily through a ticket management system (Zendesk), including escalations of complex problems.• Identify, test and accurately report software bugs to the Development team.• Create and maintain internal and customer-facing support documentation, including a significant contribution to the customer facing knowledge base for School Loop’s SLS2 release.• Analyze and solve problems across a variety of domains including data management, data integration, partner services, UX/UI, and end-user caused issues.• Communicate in a clear, efficient, and empathetic manner with users who possess varying levels of technical ability including students, teachers, webmasters and system administrators, with a high level of empathy and accuracy.• Prioritize user requests balancing complex tradeoffs between problems of scale, problems that affect one teacher versus many, problems that impact the public reputation of a district, and ones that could affect renewal for high priority accounts.• Apply intermediate to advanced skills in web technologies including HTML, CSS and content management systems to support district webmasters.• Support and troubleshoot software integrations that rely on a wide variety of technologies including: LDAP, VB scripts, Windows Tasks, Cron Jobs, APIs, flat data files, SQL database drivers, batch files, VPN connections, and DNS records.• Write user-friendly technical documentation explaining new product features including how-to guides and knowledge base articles.• Quickly and easily produce informative, short videos and screen captures using Jing and Screencast-O-Matic.• Assist in the setup and troubleshooting of School Loop / customer Active Directory setup.• Write Python scripts to automate parsing of text files for data manipulation.Environment: Windows OS, Python, Zendesk, School Loop Content Management System (CMS), SQL, netstat, HTML, CSS, LDAP, Visual Basic, VPN, DNS.

Canonsburg, Pa, Us

• Troubleshooting a wide variety of licensing and systems issues for ANSYS customers, frequently over WebEx, with emphasis on FLEXlm licensing and ANSYS software.• Focusing on networking (ports, firewall, anti-virus), configuration of the ANSYS software and licensing, and OS / hardware / device driver issues which affect how the ANSYS software is running.• Customization in C#, Python, XML, writing and modifying code to customize ANSYS Remote Solve Manager software to work with customers' Job Schedulers (including SGE, LSF, PBS Pro, Microsoft HPC 2012) flags and requirements.• Involved in testing and writing customer and internal support solutions.• Writing training materials for FLEXlm licensing overview.• Customizing Bash scripts to submit System Coupling Jobs (combined Mechanical and Fluids) to Job Schedulers to run distributed on multiple nodes/cores on the HPC cluster.Environment: Windows OS, Linux OS, Python, Bash, KSH, Job Schedulers—SGE (UGE), LSF, PBS Pro, MS HPC 2012.

Emeryville, California, Us

• Working in a Linux/UNIX environment to design, develop, test, and maintain tools for server configuration, software installation and software migration. • Carry out design and implementation of automated scripts, collaborating with installation and migration engineering teams. • VM and system administration, pattern maintenance and source control (SVN, SCCS), writing SQL (PostgreSQL/mySQL) to extract information and install product configuration. • Researching and resolving configuration and systems issues, tracking and installing bug fixes.• Writing and maintaining Perl and Shell scripts for product install and pattern distribution.• Researching and implementing technical solutions for SFTP/SCP chroot jail.• Creating JavaScript enhancements for Perl DBI / MySQL user interface (LAMP).• VM and System Administration for Installation Services Division.• Configuration/support of web services on Apache Tomcat.Environment: Linux OS, Linux command line, UNIX OS, UNIX command line, vi Editor, VMWare, SQL (PostgreSQL/mySQL), Perl, Bash, KSH, C, LAMP, Apache/Tomcat, JavaScript, HTML, CSS, SVN, SCCS, LDAP, VPN, DNS, Microsoft Windows, Microsoft Excel, Microsoft Outlook, Millennium ILS, Sierra Library Automation Platform.

Bachelor'S Degree, Computer Science

Master'S Degree, Library And Information Science