Scheduling Manager
Current--> Lead scheduling operations and forecasting, ensuring efficient resource allocation and optimal workflow across multiple departments through stakeholder management. Responsible for $45M of scheduling business per year. --> Drive process improvements, creating standardized email templates and updating scheduling processes for increased efficiency to ensure optimum performance. --> Provide leadership and coaching to Customer Service Coordinators (CSC), conduct performance evaluations, and implement training programs to improve scheduling accuracy and client satisfaction to a team of 15.Accomplishments --> Exceeded Scheduling Targets: Consistently outperformed scheduling targets for the past 12 months, driving a $2 million increase to EBITDA through optimized resource allocation, more accurate forecasting, and improved scheduling efficiency. --> Streamlined Operations: Reduced scheduling-related complaints and delays by 20% through the implementation of best practices and standardized workflows, enhancing overall operational efficiency. --> Leadership & Team Development: Successfully coached and mentored a team, leading to a 25% improvement in customer satisfaction scores due to improved scheduling accuracy and communication.
