Cliarly is an AI-powered platform designed to enhance reading and writing by making communication more accessible and efficient. By simplifying complex tasks and improving text clarity, it helps users overcome challenges and communicate more effectively. With a focus on inclusivity and precision, Cliarly ensures that everyone can engage effortlessly in their written communication.

GetWhy is a global consumer research technology company that, with empathy at our core, redefines the boundaries of qualitative research and emphasizes the value of being truly consumer-centric. For the past decade, GetWhy has strived to put more empathy into the world by bridging the gap between companies and consumers, allowing companies to better understand and cater to consumer preferences on a global scale.EXPERIENCE:• Managed Active Directory for user accounts, permissions, and security.• Provided ad-hoc support for various technical issues, ensuring quick resolution.• Developed and maintained knowledge management documentation to improve processes.• Supported Salesforce, HubSpot, and other CRM systems, optimizing usage for teams.• Handled user management tasks including onboarding and offboarding.• Delivered hardware and software support to maintain system functionality.• Led onboarding and offboarding processes, ensuring smooth transitions for staff.• Worked on optimizing IT infrastructure using Google and Microsoft tools.• Collaborated with various teams to align IT strategy with company goals.SKILLS:• Active Directory• Technical Support• Knowledge Management• CRM Systems (Salesforce, HubSpot)• User Management• Hardware & Software Support• Onboarding & Offboarding• IT Infrastructure Optimization• Cross-Functional Collaboration

EXPERIENCE:• Provide technical support to customers and colleagues• Troubleshoot, diagnose, and resolve complex technical problems.• Respond to customer inquiries in a timely manner.• Follow up on unresolved customer issues.• Collaborate with other departments to ensure customer satisfaction.• Contributed to the implementation of SAPSKILLS:• Technical Troubleshooting• Customer Service• System Administration• Problem Solving• Cisco (Meraki) Network• Microsoft, SAP, Citrix, Servicenow and variety of other systems