- Daily manager for a team of 7 highly skilled and diverse employees in Data Management. - Involved in strategy formulation - Responsible for implementing new customers- Responsible for financial controlling and performance reporting- Initiated and implemented several process optimizations resulting in very large service level- and quality improvements

My role as business analyst in Customer Insights include following area of responsibility: - Business partner role towards TDC Business in regards to Customer Experience KPIs- Sparring with business managers in order to improve customer satisfaction - Ensuring valid and timely reporting for corporate management team and board of directors regarding current trends in customer satisfaction - Calculating effects on customer satisfaction from initiatives - Target-setting for customer satisfaction KPIs- Project portfolio management- Developing tools for easier variance analysis and reporting

Areas of responsibility: - Ensuring valid and timely financial reporting - FTE budgeting- Variance analysis- Facilitating budgeting and forecasting- Business analysis- Business cases- Optimizing processes- OPEX controlling- CAPEX Project controlling

Areas of responsibility: - Ensuring valid and timely financial reporting, - Variance analysis- Facilitating budgeting and forecasting,- Business analysis,- Business cases, and- Optimizing processes

My job in BESTSELLER has primarily consisted of developing and maintaining advanced Excel solutions used for planning and controlling purposes. In developing new tools the tasks included everything from development meetings and structuring data to the final building of the tools using MS Excel.Besides my tasks concerning the MS Excel based tools, I have assisted in the planning for Vero Moda's UK stores due to illness in the department and assisted the business analyst in making some ad hoc business analysis.

Weekend- and vacation helper for a friend.

Main tasks:- Sale of sporting equipment like roadbikes, triathlon equipment, etc. - Simple book-keeping tasks in C5.- Full responsibility in summer period, where I was the only one who was looking after the shop. - Reordering goods.The job taught me to take responsibility, be service-minded and that a good customer is a happy customer, who recommends the good service to his friends.