Service Product Manager
- Conducted market and user research to understand customer needs, informing the product vision and strategy to enhance market positioning.- Defined a product vision and strategy based on market insights, establishing a direction for rollout- Prioritized, managed, and executed the product roadmap, improving coordination and timely delivery of product features.- Collaborated with cross-functional teams to ensure alignment and efficiency, enhancing team coordination and project execution.- Conducted trainings during product rollouts and ensured continuous support, leading to successful rollouts and higher training ratings.- Analyzed data and metrics to guide product decisions, improving decision-making processes and product performance.- Stayed updated on industry trends to keep the product competitive and relevant in the market.- Created new, improved quotation templates, streamlining the quotation process and enhancing communication with customers.