Anders Klintholm Lilliehöök Email & Phone Number

Stockholm, Se

Upplands Väsby

Museum teacher at the open air museum “Vikingagården Gunnes gård”. Webeditor for the web for the museum. Also responsible for the historical representation.

Stockholm, Sweden

Senior management consultant on a project assignment.

Stockholm, Sweden

A consulting assignment in a 6 month project where my tasks were to set up and manage an reorganisation of the administrative Service Centre and the Customer Care. Setting up a new organisation focused on a quality and productivity.- Main focus was to set up the structure for, recruit and introduce the new support staff. And do changes in the current management group.- Set up quality processes and procedural guidelines- Set up production in a way to find synergy effect between the two departments. To reduce costs as well as gain production volume.Responsible for 80 people in the staff, 7 of them in the department management group.Full responsibility for production, staffing and budget.

Malmö, Sweden

Providing the board with experience and presence in Sweden.

Arlanda Stad

Site Manager of the LG Electronics Nordic technical support, including the roles of Service Delivery Manager, HR manager as well as being the local Bertelsmann Ethics and Compliance Representative.* As Service Delivery Manager I handled all from renegotiating contractual terms, handle the primary contact with the client as well as work lead the local Management team in handling day to day operations.* As HR manager I made sure we abided by local laws and regulations. I also handled negotiations with the union and had responsibility for the well-being of the staff as a whole.

Stockholm, Sweden

Teamlead for Apple Technical Support and at times, back up project coordinator.* Main tasks were personnel responsibility, motivation, coaching, economical responsibility for the teams performance, salary negotiations, scheduling and streamlining staffing. All this for nordic team up to 35people.* The role also included reporting (on a project level) towards both internal departments as well as daily conference meetings with the client.

Stockholm, Sweden

Customer Care Coach and back up Teamlead. Working with Tech Support, Billing and VIP clients.Full responsibility for both technical and soft skill training on team level.

Bachelor Of Arts (B.A.), Archaeology - Laboratory Sciences

Activities and Societies: 2004-2005 Vice Chairman of the Archaeology student union, 2005-2006 Chairman of the Arvchaeology student union.

Chemical Engineering

Activities and Societies: Student union representative to the board of the chemistry department.

Excellencecenter@Arvato