Anders Lohav Email & Phone Number

Helsingborg, Skåne County, Sweden

Malmö, Skane County, Sweden

Malmo, Sweden

Service Deliver Manager / AMS Lead in public Healthcare sector responsible to setup processes and support within an ongoing project to implement a Facility Management Cloud Solution. Within the assignment I have setup my own team by recruiting team members with best possible background and skills. I have planned training for the team members to get them into shape for the assignment.As the SDM I have been the SPOC for the AM team and setup both processes and regular meetings with the client where I have presented the progress with the service as well as discussion urgent matters. I am responsible for my own budget within the account. I am also part of the core team and a member of the tactical forum within the program.

Helsingborg, Sweden

Assignment as Deputy SLF Lead in the Post Go Live Support team in a large Retail account. The team was responsible for Application Management and Support of the Sales Order Management system based on IBM Sterling product.In the absence of ther SLF Lead manage and lead the team.As the Defect manager, I was overall responsible for coordinating the production defects for both our own system and also a number of legacy systems (supported by other vendors) and ensure they were assigned to the right person and getting solved in time based on priority levels. As the Release manager, I was overall responsible for service packs and minor releases within our team. The releases have been planned and followed up in an agile environment using the Scrum and SAFe methods and with agile tools such as Atlassian tools and IBM CLM.

Helsingborg, Sweden

Service Delivery Manager within a large retail account. - Leading and developing the service area and the team(s). - Responsible for having the best possible expertise within the service area and within the given budget.- Have been working to find new commercial opportunities within the service area and develop the business between IBM and the client.- Responsible for having a solid financial stability/maturity within the bundle, monitor, follow-up and communicate delivery performance to the key stakeholders- Other duties have been to work with the client Service Manager to create short- and long-term service area plans based on the client’s business plan.- Being responsible for financial forecasting and follow-up within the Service Area.- Provided leadership, guidance and directions to the integrated delivery team (Business Area managers, Delivery Manager, Team Leaders and delivery team).

Helsingborg, Sweden

Team manager within a large retail account.- Responsible for a smaller team mainly based in Sweden, but also offshore, in India.- Responsible for following up on the group's work and incident, problem and change management on daily basis.- Also responsible for the team being having the best possible skills and having relevant tasks according to the agreement with the client.

Helsingborg, Sweden

Business Area Manager within a large retail account. - Represented the bridge between delivery team, Service Delivery Manager and Service Owners. - Responsible to build and maintain business process knowledge for the product areas, find new business opportunities, keep the daily Application Management up and running according to the contractual agreements and SLAs.- Find ways of improvement within the service areas. - Responsible for the running service and the resources running the service, like on-boarding and off boarding people within assigned areas. - The resources were local, landed and offshore.

Helsingborg, Sweden

Consulting in Microsoft development technologies. Developing Microsoft .NET Web- and Windows Client solutions. Several assignments within global manufacturing and retail companies.I have been working in several Scrum-based projects.Assignment as Product Responsible for IT applications/systems within a large retail company.

Helsingborg, Sweden

Participated in the new development and conversion of financial tax optimization software to .NET Framework and C#. Primary Windows Forms.. Had some 2nd line support and maintenance of the existing software

Malmö

Support in global helpdesk. Support languages were Swedish and English.

Lund, Sweden

Weight training instructor

Skåne Wing, Ängelholm

Bachelor'S Degree, Informatics

Studied IT Design & Construction including - Programming languages such as VB.NET, C#, Java, C++. - Organizations and IT - Economy

Law

Studied - Civil law including labor law, association law, bond law, family law, general property law, insurance law, property law.

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