IT Project Manager nas implantações de produtos Freshworks nos clientes da empresa. Realizar as comunicações necessárias entre clientes e equipe de tecnologia. Realizar status report, emails, comunicados e afins para melhor visibilidade do cliente. Dar consultorias personalizadas em soluções baseadas nas metodologias Ágeis trazendo valor ao cliente.

Provide analytical support for JIRA system issues, confluence and related plugins. Apply good agile practices, such as scrum and Kanban within sectors. Hold meetings with employees in order to understand the demands for improvements and developments within JIRA. Be part of the Governance sector and assist in the application of internal and organizational process flows and develop flowcharts for new procedures. Develop solutions within JIRA for customers and the company. Create theoretical content and develop video and text materials for the company's internal knowledge academy. Be responsible for the Trainees and take part in the company's training and coordinate the actions to be carried out. Be responsible for projects determined by the board and implement when necessary. Configuration and parameterization of the company's OmniChannel in the FreshCaller tool. Basic settings and updates within the FreshDesk tool. Creation of flows for FreshWorks tools. Assistance in the educational and Marketing areas of the company, carrying out demands requested via the Service Center.

Provide support to company users at the systemic level. Prepare reports through the system's Oracle database. Create, maintain and support ITSM modules for each sector through Jira software. Create and maintain the company's BI (Gooddata). Hold meetings with the board of directors and managers to gather requirements in order to develop reports or systemic analyses. Provide support to the health operator's system, MV. Analyze the performance of deployed systems, solving technical problems and preparing manuals.

Supervise the company's contracts, manage a team of technicians, produce quality reports giving information about the company's government and private contracts on TMA, TME, Quality of service, number of calls, among others. Implement ITIL best practices within the call center.

Telephone service to contract users in order to solve problems, opening and closing calls, among other demands

Technical Support for users of Hospital Brasília's IT resources: Installation and configuration of applications, guidance in case of user doubts, and solution of problems related to the malfunctioning of the entity's computational resources. Machine formatting. Functions in Help Desk and Field Service. Locating network points and activating them. Service both face-to-face and over the phone. Creation of spreadsheets to control the assets of the entity's equipment. Level 1 support in the hospital MV system, creating users, changing passwords and removing doubts about the system.

Development and maintenance of the company's website, Customer service via telephone to resolve problems related to blocking messages. Setting up campaigns to send emails to customers. Support for company users in the maintenance and conservation of machines.

Implementation of the company's system for customers. Selling the system to customers, both over the phone and in person. Level 3 support, help desk, service desk.

Instruct seniors in computer science and manage the company's social network.

Technical support for users of CFM's IT resources: Installation and configuration of applications, guidance in case of user queries, and solution of problems related to malfunctioning of the entity's computing resources. Troubleshooting printer-related problems. Functions in help desk and field service. Service both in person and over the phone.

Instruct seniors in computer science

Assistance with the IT Laboratory's computer network, assistance to teachers and students, repair and maintenance of machines

Documents delivery; Archiving; Telephone and general public service; Type various documents produced by the department; Check email and answer questions when necessary, Organization of the warehouse.