Anderson Dutra Email & Phone Number

Manaus, Amazonas, Brasil

• Responsible for two factories in Manaus (electronics board assembly and product assembly). Successfully led team reorganization, implemented KPIs, reduced inventory by 35% and international freight by 8.5%, implemented.
• Strong connection with Legal and Product Engineering for proper product definition and PPB compliance. Generated BOM cost reduction using PPB strategy
• Led After Sales Repair Center revamp, driving strategic and operational planning, team restructuring, infrastructure enhancement, process optimization and quality assurance. Notable results on first semester, strong.
• Contract negotiations with new ODM’s to better reflect need to operation into contracts

Sorocaba, São Paulo, Brasil

Connecting the corporate executive experience with the academic world, within a very innovative environment such as MBI UFSCar.

Sorocaba, São Paulo, Brasil

Business development, Project Management and Customer Relationship for Automation, Energy Efficiency and Alternative Power Generation.

São Paulo Area, Brazil

• Head Field Services Operation Brazil (30M USD/yr), ultimately responsible for Services P&L, Report to VP Operations and Services. Direct Reports 3 Managers and 2 Supervisors, team of ~60 people
• Direct and oversee Field Services Business Unit, with revenues of 30M USD/yr and 150k visits/mth
• Operation accounts for Customer Care, Contact Center, 39 nationwide Service Providers with 700+ Field Technicians, Distribution Center, Reverse Logistics Management
• Customer Relationship for Business and Strategy management, Crisis and New Project Management, Design of customized offers
• Follow-up and Action Plan on both Internal and Customer Service Key Indicators
• Responsible for Profitability, Territorial Expansion and Revenue Growth. P&L analysis by customer, by service line and by geography

São Paulo Area, Brazil

• Head Operations and Services LatAm, responsible for Services P&L.Report to EVP LatAm. Direct Reports 4 Managers, team of ~100 peopleResponsibilities:
• Lead a team with different seniority levels, in Brazil, Mexico, Central America and the Caribbean, Andean Countries and Southern Cone, for Supply Chain, After Sales, Services and Quality
• Direct and oversee all Supply Chain - Planning, Purchasing, Logistics, Import and Export, Order Management, S&OP and Outsourced Factory Management.
• Demand Management, Planning, Purchasing and ComEx for Spare Parts used on After Sales
• Direct and oversee outsourced LatAm After Sales operation end-to-end (SLA, Support, Materials, Cost, Billing)
• Manage NPI and Quality: Failure Rate, R&D feedback, local Action Plans. Product EOL management

São Paulo Area, Brazil

• Product Quality Assurance (process, KPI, improvements)
• Field Performance Monitoring, Feedback, and Action Plans

Taubaté Area, Brazil

• Head of Manufacturing and Industrial Operations, responsible for Operation’s P&LReport to Brazil’s CEO. Direct Reports 3 manager, team of ~175 people Responsibilities:
• Mission to transform a project / startup environment into a consistent and high volume industrial production, reorganize and structure the factory, full autonomy and responsibility
• Supply Chain Management: Planning, Local and International Purchasing, Transportation, ComEx and Warehouse
• Factory Management: Process and Test Engineering, BOM and ECO, Production
• Product and Process Quality Management, monitor quality indicators, return and failure rate, implement quality system
• Project Management and New Product Introduction. Deploy Lean Manufacturing in production and office environments

Belo Horizonte E Região, Brasil

• Workcell Manager for few small customer and lately for HP, being responsible for Customer Relationship, end-to-end Operation Management and ultimately responsible for the P&L
• Setup of HP as new customer on a new manufacturing site: customer negotiations, physical setup, team organization, product and process qualification
• Operation in 3 shifts with SMT and Box building, 180 employees

Sorocaba Area, Brazil

• Responsible for the customer HP Laserjet in the company, leading a multifunctional team and granting attendance of Customer Requirements (Materials, Engineering, Quality, Production, Delivery)
• Management of internal Financial KPI’s (Revenue, P&L, Inventory, E&O, Freight, PPV)
• New Product Introduction Management: Schedule, Quotation, Supply Chain, Engineering as well as Logistics and Fiscal processes
• Leader of Project to change consignment operation into turnkey integrating Business, Supply Chain, Logistics, Finance and Legal from both companies

São José Dos Campos Area, Brazil

• Supervision of team composed by Process Engineers and Maintenance Technicians, responsible for Production Support, Technological update and Training, Introduction of New Products, Preventive and Corrective Maintenance
• Production capacity analysis, Investment proposals, Budget preparation

São José Dos Campos Area, Brazil

• Production support, Process defintion and documentation, Trainning for Technicians and Operators
• Continuous improvement focused on Productivity and Quality

Bachelor'S Degree, Electronics Engineering

Competências Profissionais, Emocionais E Tecnológicas Para Tempos De Mudança, Produtividade

Certificado em Competências Profissionais, Emocionais e Tecnológicas para Tempos de Mudança, da PUCRS

Master Of Business Administration - Mba, Master In Business Innovation

Electronics Technician