- Diagnosing vehicles that are not functioning and suggesting repair action to be taken.- Assisting in receiving, packing, and deploying new vehicles and batteries arriving at the warehouse and recycling and disassembling vehicles- Running efficient vehicle logistics: optimising routes and developing standard operating procedures (SOP) to ease the workload and minimise vehicle downtime- Making sure that our vehicles are deployed in a safe and compliant way and continuously evaluate… Show more - Diagnosing vehicles that are not functioning and suggesting repair action to be taken.- Assisting in receiving, packing, and deploying new vehicles and batteries arriving at the warehouse and recycling and disassembling vehicles- Running efficient vehicle logistics: optimising routes and developing standard operating procedures (SOP) to ease the workload and minimise vehicle downtime- Making sure that our vehicles are deployed in a safe and compliant way and continuously evaluate and gather in-field insights to improve vehicle availability, parking and overall rider safety Show less

~ Explained technical information in clear terms to non-technical individuals to promote better understanding.~ Suggested software and hardware modifications to reduce lag time and improve overall speed.~ Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.~ Collaborated with supervisors to escalate and address customer inquiries or technical issues.~ Resolved 25 technical support inquiries per day.~ Provided… Show more ~ Explained technical information in clear terms to non-technical individuals to promote better understanding.~ Suggested software and hardware modifications to reduce lag time and improve overall speed.~ Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.~ Collaborated with supervisors to escalate and address customer inquiries or technical issues.~ Resolved 25 technical support inquiries per day.~ Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.~ Diagnosed and troubleshot hardware, software and network issues.~ Generated reports to track performance and analyze trends.~ Created user accounts and assigned permissions.~ Helped streamline repair processes and update procedures for support action consistency.~ Responded to customer inquiries and provided technical assistance over phone and e-mails.~ Configured and tested new software and hardware.~ Installed and configured operating systems and applications.~ Monitored system performance to identify potential issues. Show less

- Search Engine Optimization (SEO)- Content Marketing.- Pay-Per-Click (PPC) advertising.- Email Marketing.- Market Research.- Video Production.- Public Relations (PR)- Social Media Marketing (SMM)

- Handling customer complaints- Set up new customer accounts- Ensuring customer satisfaction- Processing orders and requests- Greet transfer and hold calls- Ticketing system

- Technical Support Specialist- Recorded customer issues on database to streamline process and fast track resolutions.- Informed programmers regarding errors and assisted in finding solutions to modify programs.- Identified and resolved issues using software and hardware.- Researched latest technology and products to stay abreast of current trends.- Managed system performance by monitoring operations and correcting routine issues.