Leads staff in performing Warrants Processing duties. Assists Magistration window and Central Booking. • Partners with Judges, Prosecutors, and Police Officers to process complex cases. • Prepares training documents and implements those procedures.• Proposes recommendations on court processes for better unit accuracy.• Coordinated efforts to reduce older cases in queue resulting with a 15% overall improvement.

Partnered with Warrants Processing clerks to maintain queues.• Processed capias and capias pro fine documents. • Entered tickets into JEMS assuring adequate traffic code is provided.• Assisted new hires with questions on document processes.• Confirmed on warrants for law enforcement.

Answered technical support questions for incoming phone calls and assisted customers with personal diabetes pumps. • Defused situations involving dissatisfied customers by using available resources. • Trained new hires on company systems by studying company procedures.• Reported statistical data from Cisco, Crystal Reports, with Business Intelligence. • Researched data discrepancies and resolved reporting system issues.

Managed employees and contract labor 24/7 at two locations to achieve company shortage goals. Researched fraud and theft internally and externally. Worked closely with Human Resource Department on policy violations and performance issues.• Managed payroll expense by planning out events and expected projects. • Developed and proposed loss prevention strategies resulting in desired shrinkage results.• Implemented plans and managed company resources to complete projects.• Hired and trained staff to reach company performance goals by developing scenarios• Monitored performance issues, addressed concerns, and administered evaluations while partnering with Human Resources. • Maintained statistical data on financial and performance trends using the information to propose programs to improve profit.

Assisted Manager to maintain a shortage-minded culture and reported statistics to district manager. Primary goals were to detect and detain individuals shoplifting, recover merchandise, and train new hires.• Communicated to employees shoplifting indicators resulting in a higher number of detainments.• Detained individuals shoplifting while following company policy.• Trained new Loss Prevention agents and monitored progress.• Supervised Loss Prevention projects in high theft departments.