Anderson Y. Email & Phone Number

United States

Provides informative and effective analytics reporting services, resolves inquiries, and manages reporting deliverables.

Provide support to end users of a proprietary Microsoft SQL Server-based software on a wide variety of issues. Identifies, researches, and resolves software related issues.

Greater Minneapolis-St. Paul Area

Providing technical support for MedInsight clients: troubleshooting software, researching analytical questions, and implementing production processes. Testing MedInsight software, improving Data Confidence Mode, and Data Reporting. Utilizing Microsoft SQL Server, T-SQL, SSIS, SSAS, SSRS, and PowerShell.

Chippewa Falls, WI

• Unload trucks and distribute product.
• Enter purchase order into warehouse management system, scan products, and apply printed labels onto cases to be stock.
• Perform inventory controls function such as adjusting items into and out of inventory, cycle counting, and correction of errors.
• Process shipments.
• Use RF equipment to scan items in bin for inventory accuracy.
• Accurately scan items to be ship to customers.

Eau Claire, Wisconsin Area

• Document excellent case notes for troubleshooting and resolution to customer’s issues.
• Escalate cases and/or reach out to specific team or individual regarding the issue.
• Understand, troubleshoot, provide workflow, and guidance for implementing and utilizing Jamf’s products.
• Assist with upgrades, installation, and uninstalling of Jamf’s software and supporting technologies.
• Answer local support number and coordinate with other colleagues about cases.
• Create, backup, restore, and generate queries for MySQL/Database.

Eau Claire, Wisconsin Area

• Unload trucks and distribute product.
• Enter purchase order into warehouse management system, scan products, and apply printed labels onto cases to be stock.
• Perform inventory controls function such as adjusting items into and out of inventory, cycle counting, and correction of errors.
• Process shipments.
• Use RF equipment to scan items in bin for inventory accuracy.
• Accurately scan items to be ship to customers.

Eau Claire, WI

• Resolve end user hardware, software, how-to, and connectivity issues within a predefined scope.
• Perform triage on incoming help desk tickets.
• Assist with hardware and software setup in house or remotely.
• Document resolutions for future references.
• Communicate with the IT team about urgent issues, repeated problems, and escalate them appropriately.
• Create new user in Active Directory, configure software and corporate applications, Cisco Unity and Unified, printers to meet their needs.

De Pere, WI

• Analyze, troubleshoot, and repair internal and external customer’s equipment and resolve them effectively.
• Answer phone calls and reply to emails in a professional manner.
• Train, educate, and inform he Repair Team of escalations, trend, software, and resolutions.
• Troubleshoot and solve problems with cooperate applications such as CareCom and CustomerCare.
• Use Apple’s Global Service Exchange to run diagnostic, analyze the report, and troubleshoot the core problem.
• Accurately complete all trouble tickets documentations for repair, warranty claims, apple escalations, and processing.

Green Bay, Wisconsin

• Build solutions in a fast-paced environment to meet customer’s end-to-end needs.
• Educate customers on new technology while providing a unique shopping experience.
• Support the sales team where help is needed.
• Maintain the department’s merchandise in order to serve the customer better.

Associate Of Science - As, Software Developer

Associate'S Degree In Information System Technology, Network Administrator