Anderson Y. Email & Phone Number

United States

Provides informative and effective analytics reporting services, resolves inquiries, and manages reporting deliverables.

Provide support to end users of a proprietary Microsoft SQL Server-based software on a wide variety of issues. Identifies, researches, and resolves software related issues.

Greater Minneapolis-St. Paul Area

Providing technical support for MedInsight clients: troubleshooting software, researching analytical questions, and implementing production processes. Testing MedInsight software, improving Data Confidence Mode, and Data Reporting. Utilizing Microsoft SQL Server, T-SQL, SSIS, SSAS, SSRS, and PowerShell.

Chippewa Falls, Wi

• Unload trucks and distribute product.• Enter purchase order into warehouse management system, scan products, and apply printed labels onto cases to be stock. • Perform inventory controls function such as adjusting items into and out of inventory, cycle counting, and correction of errors. • Process shipments.• Use RF equipment to scan items in bin for inventory accuracy. • Accurately scan items to be ship to customers.

Eau Claire, Wisconsin Area

• Document excellent case notes for troubleshooting and resolution to customer’s issues.• Escalate cases and/or reach out to specific team or individual regarding the issue. • Understand, troubleshoot, provide workflow, and guidance for implementing and utilizing Jamf’s products.• Assist with upgrades, installation, and uninstalling of Jamf’s software and supporting technologies. • Answer local support number and coordinate with other colleagues about cases. • Create, backup, restore, and generate queries for MySQL/Database. • Provide superior customer services and technical support.

Eau Claire, Wisconsin Area

• Unload trucks and distribute product.• Enter purchase order into warehouse management system, scan products, and apply printed labels onto cases to be stock. • Perform inventory controls function such as adjusting items into and out of inventory, cycle counting, and correction of errors. • Process shipments.• Use RF equipment to scan items in bin for inventory accuracy. • Accurately scan items to be ship to customers.

Eau Claire, Wi

• Resolve end user hardware, software, how-to, and connectivity issues within a predefined scope. • Perform triage on incoming help desk tickets. • Assist with hardware and software setup in house or remotely.• Document resolutions for future references. • Communicate with the IT team about urgent issues, repeated problems, and escalate them appropriately. • Create new user in Active Directory, configure software and corporate applications, Cisco Unity and Unified, printers to meet their needs.

De Pere, Wi

• Analyze, troubleshoot, and repair internal and external customer’s equipment and resolve them effectively.• Answer phone calls and reply to emails in a professional manner. • Train, educate, and inform he Repair Team of escalations, trend, software, and resolutions. • Troubleshoot and solve problems with cooperate applications such as CareCom and CustomerCare. • Use Apple’s Global Service Exchange to run diagnostic, analyze the report, and troubleshoot the core problem. • Accurately complete all trouble tickets documentations for repair, warranty claims, apple escalations, and processing. • Install and uninstall programs on the computer as need. • Skillful at handling, disassembly, and reassemble of all cell phones.• Keep computer updated with the newest software, PRL, and configuration files. • Coordinate with other departments to resolve escalations when necessary.

Green Bay, Wisconsin

• Build solutions in a fast-paced environment to meet customer’s end-to-end needs.• Educate customers on new technology while providing a unique shopping experience. • Support the sales team where help is needed. • Maintain the department’s merchandise in order to serve the customer better.

Associate Of Science - As, Software Developer

Associate'S Degree In Information System Technology, Network Administrator