Mathew Anderson Email & Phone Number

Brisbane, Queensland, Australia

Specialist in Residential Property Investment and the Strata & Management Rights Sector. Currently providing end to end support assisting investors to achieve success and wealth creation in the Brisbane Property Market. In addition, supporting operators in the management rights industry with strategic advice and sales coaching to improve and protect their businesses operation and resale value. Consultant and submission writer for state and national award-winning… Show more Specialist in Residential Property Investment and the Strata & Management Rights Sector. Currently providing end to end support assisting investors to achieve success and wealth creation in the Brisbane Property Market. In addition, supporting operators in the management rights industry with strategic advice and sales coaching to improve and protect their businesses operation and resale value. Consultant and submission writer for state and national award-winning businesses Telstra Small Business Awards and Real Estate Institute REINT & REIA Australian Agency of the Year.I provide end to end support for key stakeholders in the residential property market to provide guidance and supervision to ensure long term success using the right strategies. Capabilities include business enhancement and increasing bottom-line profitability, using a range of tools including diagnostic reports, business plans, sales plans, marketing collateral and sales tools, project plans, stakeholder analysis, HR processes and management systems in response to needs, consulting with key stakeholders including owners, managers, key staff, & clients.I employ a customer centric approach that focuses on the client experience, pragmatic and action focused to have a direct impact on an organisations internal culture and sales performance, often transformative. Leveraging small projects into larger sales opportunities, delivering above expectation, creating a warm and engaging service delivery experience, positioning to win client’s business, as a trusted advisor. Active in the property consulting sector across multiple states and appointed to NT Government board of consultants assisting SME under Northern Territory Government funding. Show less

Hakuba, Nagano, Japan

After searching for a suitable ski lodge / hotel facility in Japan as part of a group of six investors, located the 20-bedroom hotel facility in Hakuba Nagano Prefecture Japan. Purchased, refurbished, and opened the hotel, establishing and directing onsite operations. Development of sales and marketing plan, sales tools and promotional materials for domestic and international segments including membership/timeshare products for onsite and offsite sales, travel within Japan and… Show more After searching for a suitable ski lodge / hotel facility in Japan as part of a group of six investors, located the 20-bedroom hotel facility in Hakuba Nagano Prefecture Japan. Purchased, refurbished, and opened the hotel, establishing and directing onsite operations. Development of sales and marketing plan, sales tools and promotional materials for domestic and international segments including membership/timeshare products for onsite and offsite sales, travel within Japan and Australia to promote through market channels and sell direct to clients. Led time share membership sales in Japan through onsite relationship selling during guest stays. Created standard operating procedures for hotel team management including housekeeping, F&B, reservations, front reception, concierge, and guest engagement with consistent quality service earning 5 Star status on TripAdvisor across 193 guest reviews. Successful crisis management of the hotel during Great Tohoku Earthquake, tsunami, and Fukushima emergency March 2011. As the only hotel owner onsite, this included supporting repatriation of international in-house guests, management of cancellations, care of staff and emergency closure of services. Successful sale of the Hotel mid-pandemic to Singapore investor March 2021 Show less

Brisbane, Australia

Turn around project for an family real estate business. Consultatively defined values, vision and strategic direction and rebranded the business with new corporate branding in alignment and embodying the defined values of passion & innovation. Successfully oversaw transfer to new accounting system developing new chart of accounts and created reporting and analysis regime for all financial aspects including budgeting, P&L, BS, AP, AR, monthly and quarterly sales… Show more Turn around project for an family real estate business. Consultatively defined values, vision and strategic direction and rebranded the business with new corporate branding in alignment and embodying the defined values of passion & innovation. Successfully oversaw transfer to new accounting system developing new chart of accounts and created reporting and analysis regime for all financial aspects including budgeting, P&L, BS, AP, AR, monthly and quarterly sales reports.Researched, selected and project managed roll out of cost-effective cloud CRM database, website and tailored workflow system staging a successful deployment with zero loss of business continuity, dramatically improving customer engagement, work productivity, team morale and financial results. Oversaw increase in annual revenue growth 300% across three-year period Jan 2015 to Dec 2017 and increase in net profit from 7% to 13% and 18% in the corresponding period. Having planned, completed, trained, and delegated administrative work, recruiting the right people, transitioned into sales part time becoming the leading salesperson selling on average 34 properties annually Jan 2016 to Dec 2020 with 5-star review rating across 135 client reviews. Awarded Rank of 94th Agent Top Performers Australia wide 2018 – Rate My Agent & Number 1 Agent in Brisbane Suburb of Deagon working part time in addition to my other responsibilities. Show less

Responsible for contibuting to the growth and development of BNI Arafura and living up to the maxim "Givers Gain".

Establishment of company when the overseas developer withdrew from Australia. Developed of membership leisure club concept for Japanese clients while growing the domestic market. Crisis managed the sudden and unannounced collapse of head office, flying to Japan on my own initiative to meet with senior executives and negotiated purchase, takeover, and transfer of operating entity to myself in Australia. Planned & created end to end bilingual database system to link… Show more Establishment of company when the overseas developer withdrew from Australia. Developed of membership leisure club concept for Japanese clients while growing the domestic market. Crisis managed the sudden and unannounced collapse of head office, flying to Japan on my own initiative to meet with senior executives and negotiated purchase, takeover, and transfer of operating entity to myself in Australia. Planned & created end to end bilingual database system to link itinerary, reservations, rooms, tours, billing, operations, client contact and marketing system in consultation with IT specialist. Off the plan real estate sales in Singapore for Azura Greens development project, closing 6 contracts in a two-week period, planning, and running a hotel-based investment seminar. Travelled to Japan 6-8 times annually to conduce face to face relationship selling of timeshare memberships and travel packages to established leads, closing through patient relationship selling. Creation of supplementary revenue streams through new channels last minute.com, rates to go, site minder software as an early adopter of these services. Accomplished new front office reception and corporate office fit out and relocation project.Successfully stewarded the business and its international guests through SARS, collapse of Ansett and the global financial crisis. Further developed skills with hands on experience in recruitment and human resource management, sales and marketing strategy, complaint and dispute resolution, risk management, guest relationship management, supplier management, and corporate governance. Show less

Gold Coast, Queensland, Australia

Responsible for overall management of 5 star leisure resort complex for inbound Japanese tourists. Senior position in Australia on behalf of Japanese parent company. Supervised department teams, rosters, maintained budgets, oversee tour desk, reservations, asset management, concierge, store management, event management and guest relations departments.

Osaka, Japan

Opening team for new hotel, Care of expat guests Training and supervising staff in concierge/reception.

Master Of Business Administration (Leadership), Business Administration, Management And Operations

Study of essential business functions, such as strategic marketing; people, leadership and culture; communication and disruption.

Graduate Diploma Of Strategic Leadership, Organizational Leadership

This qualification reflects the role of individuals who apply highly specialised knowledge and skills in the field of organisational.

Advanced Diploma Management, Marketing

Australian Qualifications Framework BSB60407

Certificate Iv Real Estate Agency Practice, Real Estate

Peak Body for Australian Real Estate Industry - Course requirement to be a fully licensed principal and operate an independent real estate.

Certificate Iv Accounting, Accounting And Business/Management, Australian Qualifications Framework Fns40610

Certificate Iv, Project Management, Australian Qualifications Framework Bsb41507

Certificate Iv, Marketing, Australian Qualifications Framework Bsb41307

Certificate, Security And Loss Prevention Services, Certificate

Certificate Iv Real Estate Agency Practice, Real Estate

Jlpt, Japanese Language And Literature, Level 2

Activities and Societies: The Japan Foundation, Japan Educational Exchanges and Services Advanced Level Spoken & Written Japanese Topics.

Senior Certificate, 12

Education record

Graduate Diploma, Management (Learning)