Amazon Flex Delivery Rural Super Rural

The Program Manager, DEI will oversee key DEI programs in Alexa International that impact inclusive experiences, talent evaluation, branding, process optimization and cross collaboration. In addition, this role will improve the organizational health from a DEI perspective and improve our ability to attract talent through authentic experiences and storytelling.

Home Automation

Core Job Responsibilities· Manage performance and behavior of field technicians through effective 1:1 meetings, job shadowing, coaching, and mentorship· Hire, train and manage the development of field technicians· Inspire the field technicians to perform at their best· Create a culture where technicians are empowered to solve problems, but also feel comfortable to reach out for assistance· Create shift schedules that align with customer demand· Ensure that field technicians have a clear understanding of the performance and behavior criteria and how it impacts customer satisfaction· Occasionally travel to Customers’ homes to set up or help troubleshoot technology products to stay current with the customer experience· Implement, monitor, and report performance metrics and identify opportunities to drive performance improvement· Review products and provide helpful guides through blog entries or videos· Maintain a positive and professional demeanor, always portraying the company in a positive light· Share Customer feedback and insights with fellow field technicians and other Amazon teams

Oversees transportation department, including assets, employees and third party logistics teamPlan and implement budgets create plans that fully utilize delivery partnerManage Dispatch Supervisor Team hours of operation, and route complianceEnsure customer orders are fulfilled and delivered on time ensuring a Perfect Delivery RateSupervise and create quality standards while orders are en routeDeveloped customer interactions and training modules to create high customer service standards from our employees and third party courierReview financial reports and key metrics to ensure the operation remains lean and profitable for the companyManaged ordering capacity to ensure customers could order unlimitedly within a delivery periodManaged performance of site team with emphasis on productivity, efficiency and deliveries per route.Led all distribution and transportation planning and strategic activitiesCreated Amazon On Demand Delivery team within fulfillment center to ensure we can create more ordering capacity for our customersAssisted in the identification and implementation of continuous improvement processes and customer satisfaction opportunitiesTrain, motivate, coach and mentor dispatch supervisors, delivery partners, and delivery attenda

Oversees the daily operation of assigned department(s) at the Distribution Center. Leads and coordinates activities of team members, and evaluates operating methods and procedures for improvements and total quality. Focuses on innovative and creative ways to achieve desired results in the areas of accuracy, productivity, service, cost effectiveness and growth and development of team members.

Trains and mentors of new Sales Managers was the go to person for new product knowledge• Increases revenue by achieving quarterly sales quotas and financial metrics• Responsibilities include : relationship building; Influenced and motivate virtual teams Proven Track Record of overperformance• Mentors and develops multiple Consultants in Los Angeles, Orange, and San Diego Counties• Responsible for the continued success of about seven Business consultants and Managers• Maintains and merchandises all visual standards according to Apple and reseller standards• Grews sales of Apple-based solutions to consumer and professional customers exceeding year over year growth targets by atleast 40% over 100% to budget for two years• Well-versed and educated on Apple-branded and related 3rd party products and being able to present Apple based solutionsin formal as well as informal settings• Duties include: Product visual merchandising; In store trainings and demonstrations; Provides product Test Drives; andTeaches Reseller leadership and sales teams• Received excellent performance evaluations; Works long hours as required to meet business needs• Built a reputation for providing excellent customer service; Maintained a positive attitude in dealing with customer serviceproblems or dissatisfied clients• Team player- builds strong relationships with coworkers

Develop business leads; Probe costumers for small and medium business opportunities; Generated quotesand out the door prices for business clients; Communicate and follow up on new and previous clients• Achieved top business sales results in the Southern California region 2009• Achieved Creating Owner Award from manager• Earned recognition from managers for strong performance• Received multiple positive evaluations from clients

Trained and managed a staff of twenty students; Worked with Information Tech; Team to set up a database of students to use recreational facility; Programmed and installed Biometric hand readers for students to use Gym facilityRedlands, California October 2012 - April 2014San Bernardino, California September 2003 - December 2007• Implemented the hand reader technology in the student recreation center • Partnered with Ingersoll and Rand to set up the hand reader