Led analysis and supported testing, training, and change control efforts for financial systems transition.

Provided tactical leadership to an offshore development team working on accessibility and internationalization for the Connected Team. Coordinated with Scrum Master, Release Train Engineer, and Product Managers to resolve issues, request and provide assistance with stories, and identify architectural enablers.Partnered with vendor to create mobile application based on Community website for talent users.Worked with French language SME’s to translate Connected website and interface into French, bringing Connected into compliance with the Official Languages Act and allowing Allegis operating companies to operate in Quebec.Developed a talent user survey program to gather user sentiment.Implemented new requisition management process for Allegis operating company.Led architectural updates of Apex language version in Salesforce

Served as a scrum team member for Connected digital transformation of Allegis Group, focused on improving searching and matching of Allegis candidates and job requisitions. Composed and updated user stories in a Scrum Agile Environment for Matching and Searching in support of multiple distributed development teams. Assisted in bringing Connected project to general acceptance and worldwide release. Led, owned, and maintained product backlog. Led and participated in Scrum ceremonies. Led and participated in feature breakdown and backlog refinement meetings. Participated and presented features in Big Room/SAFe PI Planning and Scrum of Scrums. Worked with individual contributors, supervisors, and senior business leaders in individual interviews, site visits, surveys, and testing programs to elicit requirements, present findings, and gather feedback. Collaborated with a multi-billion dollar corporation synonymous with search in an experiment to develop an advanced recommendation engine for candidate and job matching.Used Google’s BigQuery to analyze candidate data to identify quality issues and possible solutions. Presented results of analysis and proposed solutions to senior business stakeholders.Analyzed vector components of candidate ranking to evaluate match algorithms.Served as Scrum Master while performing business analyst duties for eight months. Led sprint planning, standups, and all team ceremonies. Pioneered use of feature teams: defined features, created and refined backlog, led team ceremonies, selected team members.Served as business analyst on a cross-functional development team that migrated ingestion engine from ElasticSearch to Google Cloud.Researched and identified terms for parsing taxonomies for job titles and skills.

Served as a business analyst for Windows 10 implementation. Elicited and documented requirements for data center migration and firewall management. Documented business process, configuration processes, and troubleshooting process for firewall management and network hardware, and mobile data security. Assisted with communications requirements for network carrier migration.Worked with individual contributors, supervisors, vendors, and senior business leaders in individual interviews, site visits, surveys, and testing programs to elicit requirements, present findings, and gather feedback. Wrote user stories, acceptance criteria, task breakdowns, and definition of done for requirements of Windows 10 SOE.Participated in backlog management meetings to prioritize and evaluate user stories.Defined process for capturing user requests and converting them into user stories.Built capacity and staffing models for Windows 10 product team, allowing product owner to determine costs and personnel needs for product.Assisted in persona design for Windows 10 product team, allowing product owner to understand internal customers better.Assisted product owner in drawing product road map.Documented device provisioning process.Wrote user manuals and policy guides for deployment of Microsoft Intune software.Elicited and documented requirements in HP ALM for a data center migration: piloted the use of ALM at Allegis to store requirements.Defined and documented support procedures for outsourcing transition.Wrote request for proposal and proposal scorecard for firewall management outsourcing.Wrote configuration and troubleshooting documents for new routers and wireless access devices being deployed Allegis-wide.

Gathered requirements and wrote specifications for data warehouse for the Department of Agriculture.Created and led help desk for operational applications at the National Disaster Medical System: served as part of team providing 7X24 operational support for NDMS operations for Hurricane Isaac and Hurricane Sandy.Supported LTSS system and ISAS system implementation for Maryland Department of Health and Mental Hygiene.

Supporting the Social Security Administration's efforts in 508 compliance and software accessibility. Mentoring in Agile development. Have finished several sprints of improvement on critical workflow application at the ASB and am working with a team to create a custom 508 accessibility checker for MS Word 2010.

PHL IT Manager (01/2008– 02/2009)Oversee technology in 250-person food production food facility in operation 365 days of the year, servicing airplanes, schools, restaurants and other transportation companies. Implementation Analyst (03/2009-11/2009)Core team member on installation of CBASE, a production scheduling system for every LSG production facility in the US. Supplied data analysis, process improvement, training, documentation and support on multiple concurrent projects.

Founded, marketed and operated consulting firm supporting clients in healthcare and finance. Delivered wide-ranging services, including business analysis, process reengineering, database development, compliance, documentation, training, project management, disaster recovery and technical support.Healthcare clients include: Independence Blue Cross, Professional Health Services, Merck Pharmaceuticals, Wyeth Pharmaceuticals, and the Educational Commission for Foreign Medical Graduates.Financial clients include: GMAC Commercial Mortgage, State Street Investments, and Ford Motor Financial.Other clients include Exelon Energy and Saint-Gobain.

Led design and development of Access database to schedule and summarize CGMP quality audits for SmithKline Beecham production facilities worldwide. Gathered requirements; wrote specifications;wrote code; tested database; wrote user documentation. Wrote import tool to add data from Lotus Notes-based email.Member of a SmithKline Beecham team responsible for designing, developing and implementing a data warehouse for the Australian government's Department of Veteran's Affairs. Assisted in gathering requirements; assisted in writing specifications and UML diagrams; wrote testing plans; supervised data import and interface testing; wrote user documentation, assisted in local implementation.Led design and development of Access database to schedule and monitor Citicorp's command center network uptimes; gathered requirements; wrote specifications; wrote code; tested database; wrote user documentation.