- Conduct research & strategy projects, including foundational projects with findings applicable across the org, as well as high-complexity audience research projects in collaboration with individual games' Insights teams- Contribute to processes, standards, & best practices for Research across games pillar- Mentor other researchers, both on general research methodology as well as structured thinking, hypothesis-driven study design & analysis, etc.

- Help establish & refine the overall incubation process for new games in development at Riot- Conduct research & strategy projects across various R&D Teams, including high-complexity foundational projects with findings applicable across the org- Help inform Riot's strategic prioritization of various opportunities within R&D- Contribute to processes, standards, & best practices for Insights in R&D- Mentor other researchers

- Conduct a variety of quantitative and qualitative research studies for various teams, including traditional surveys, labs, interviews, conjoint analysis, and segmentation.- Work with other Insighters to get a full picture of a given business question or problem space through multi-modal engagements.- Mentor other researchers and directly manage a small team.- Develop and execute projects related to internal research team development, exploring new tools, methodologies, and educational opportunities. For example: helped level up team's toolbox by implementing a researcher-led education series where SMEs share their knowledge and "tips & tricks" for various research methods, statistical methods, and programs; personally developed or co-developed training sessions about Survey Design, Data Visualization, Discrete Choice Methods, Creative Qualitative Methods, and Prioritization.- Develop and maintain a structured onboarding program for new researchers, including in-person sessions, static educational materials (e.g. videos), documentation about logistics and processes, and shadowing opportunities.- Coordinate onboarding experience and provide ongoing support for researchers in international offices.- Help stakeholders with goal elicitation, understanding the uses of research, data interpretation, and what it means to be "data informed" rather than "data driven," both as part of each engagement and by co-developing and teaching a "Data 101" class for stakeholders, designed to help them level up their decision-making through structured problem-solving and the use of insights.

- End-to-end survey development, fielding, analysis, & reporting for a variety of groups including Publishing, Design, eCommerce, esports, Business Development, and others. Emphasis on helping teams break down their goals and designing instruments to effectively measure player needs and preferences as they relate to these goals.- Coordinated and helped conduct qualitative research projects including focus groups and in-person playtests/usability tests- Helped teams use data to inform decision-making through formal presentations, informal discussion, and ongoing collaboration.- Helped develop, execute, and analyze several tracking studies, including a persistent customer satisfaction survey and Brand Equity tracker, both run globally

Interview Coordination & Candidate Experience:- Scheduled and coordinated onsite and phone interviews, working with an average of 60-80 candidates in the pipeline at any given time- Manage candidates' onsite experience- Collect feedback from interviewers and hiring managers- Monitor departmental hiring pipeline to ensure the entire interview process runs smoothlyAdditional Projects:- Independently created realistic work sample test still used in all Recruiting Coordinator interviews- Worked with Industrial-Organizational Psychology expert to carefully evaluate and implement standardized aptitude testing across departments. Managed implementation, messaging, and continued tracking.- Trained new recruiting coordinators and co-developed a standardized onboarding procedure and documentation- Assisted in the initial development of company-wide competency-based interview training program

- Taught comprehensive prep classes for the LSAT (Law School Admissions Test) to groups of up to 60 students- Did private LSAT tutoring with individual students, helping achieve score increases as high as 20 points on a 60 point scale- Monitored student progress to determine areas for improvement; helped optimize limited study/prep time for maximum score improvement- Customized instruction to make the material interesting and accessible for students- Assisted with the development of written explanations to be included on TestMasters' website