As a member of the Board of Directors, I served as board secretary taking and reporting minutes of board meetings /actions. Assisted hands-on with activities necessary to cease agency operations when as a board, we made the decision to do so.

Also April 2009 to December 2009 (9 months)As a Volunteer Grant Writer and Administrative Assistant at Family Resource Center of North Texas, a 501(c)3 non-profit agency, I researched grant opportunities and developed grant proposals. Additionally, due to agency needs, I wore many hats including the following:• coordinated and participated in fundraising events• operated the agency’s resale store• served as the Executive Director‘s go-to person • created and sent monthly online newsletter using Constant Contact • completed steps needed to cease operations at closure

Managed 9 concurrent projects with $2M documentation budget and delivered all product documentation for Multimedia Applications within budget, schedule and quality targets. • Drove cost reductions through information reuse by managing vendor to convert traditional customer documentation for Enterprise products into task-based information modules.• Facilitated project to re-engineer case handling process for customer documentation issues. Project resulted in significant improvement in case resolution times and quicker access to corrected documents.• Realized significant quality improvements in OEM documentation by leading an effort to revamp customer documentation for the Contact Recording and Quality Monitoring product. Quality improvements measured by customer feedback and 100% satisfaction with documentation at the conclusion of Beta Testing.

Led IT resources working with the HR organization to capture business requirements and create configuration and functional design documents and represented the IT function on the Integrated Project Team for SAP implementation.• Led the IT function through all phases of SAP implementation, from idea phase to deployment.• Worked with team to gather and define business requirements.• Educated third-party consultants on current HR architecture, IT standards and processes, and organizational structure.• Communicated regularly with IT Solution Owners on program status and handled and escalated issues as they arose. • Advised HR Solution Owner on downstream impacts and jointly worked mitigations.• Developed and led successful change management team to identify and create systems-related communications to the HR organization, created a forum for information exchange and issue resolution between third-party provider and Nortel, and identified Nortel employees needing training on new and revamped HR systems.

Provided IT support to the HR organization; ensured that HR IT systems met HR business requirements; collected requirements for new systems and for enhancements to existing systems.• Championed SAP as the single platform solution which led to implementation of the SAP HR module; engaged SAP to demonstrate functionality to specific groups within HR to generate excitement and buy-in.• Benchmarked cost savings associated with manager and employee self-service.• Held HR focus groups and conducted an employee and manager survey to determine satisfaction with existing self-service tools and to prioritize new capabilities.• Educated business units on the value of working with IT to eliminate “cottage industry” systems development that was taking place outside of the IT organization. Eliminated 100% of cottage industries identified. • Launched and facilitated a Data Integrity Resolution Team to highlight and address potential data issues prior to deployment of new HR system (SAP), drove post-deployment data cleanup by the Employee Services team (matrix organization), and tracked and implemented Lessons Learned from the US deployment to assure that the global implementations went smoothly.• Led a team to reorganize our HR website to make information easier to find. Implemented an ongoing process to keep content current thus reducing the number of calls to HR Shared Services by 10%.• Encouraged HR organization to adapt to new Business Intelligence reporting tool through a change management program that included hosting user forums, conducting user surveys and workshops, and rolling out additional training modules to increase user comfort level with the tool. HR user satisfaction increased from 22% to 84%.

Managed the Universal Carrier Networks Documentation function for two product lines and a team of 16 technical writers.• Planned work and scheduled resources to meet ongoing deliverables for DMS-250 and DMS-500 switches.• Secured record funding that led to documentation improvements resulting in a 23% increase in customer satisfaction scores.• Created new full-time positions for documentation editor, technical editor, and documentation tester to improve information accuracy.• Implemented a usability initiative that included multiple site visits to better understand our audience and their needs.• Originated a documentation forum consisting of external customers and Nortel writers. This forum was held in conjunction with the larger DMS-250 User’s Group and led to long-standing relationships that encouraged customers to report documentation inaccuracies through the Change Request process.• Fostered a highly innovative atmosphere within my department that included usability initiatives, introducing new metrics to measure document quality, bringing training classes in for the entire department, and hosting brown bag lunches with Subject Matter Experts. Employee satisfaction increased from previous year by 19%.• Developed and delivered an architecture road show to educate Knowledge Services organization on the value of reducing the number of servers and applications supported by IT. This presentation was delivered to every group within Knowledge Services and helped influence the business to accept a 40% reduction in the number of servers supported.

Provided technical writing services for client (Nortel).• Created and updated user manuals for the DMS-250 switch for major customers such as MCI and Sprint.• Introduced Application Guides as supplemental switch documentation.• Documented telecommunications diagnostic systems, surveillance systems, and protocol converters.• Tested product software while writing documentation; tested documentation against beta products.• Developed online help.• Captured business requirements and wrote functional specifications.

• Created user manuals for telecommunications diagnostic systems, surveillance systems, and protocol converters; tested product software; developed online help.• Captured business requirements and wrote functional specifications.